Experience in MySQL, MSSQL, MS Office and Online Research
Summary:
Reviews, analyzes, and evaluates content systems and user needs.
Uses knowledge of commonly-used relational database concepts, practices, and procedures to provide support for data transformation, testing, troubleshooting, and end-user support.
Key Responsibilities:
Assists in identifying and implementing tasks and technical requirements for assigned (group’s) system enhancements.
Creates specifications for each release and enhancement.
Works with development staff to develop enhancement in a timely fashion.
- Gathers feedback from aligned content groups for future enhancements and ways to increase timeliness, accuracy, relevance, and comprehensiveness.
- Acts as a liaison between content groups and developers to correct bugs in systems and follows up with end users.
- Provides technical and functional support.
- Provides training and top tier support for clients.