Jean Karen E.

Sales/Customer Service Representative with over four years of experience resolving complex customer inquiries and service-based selling. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. In my previous role, I was able to provide exceptional customer assistance that leads to an increase in customer retention, upselling by 10% monthly, 95% FCR, 90% Customer Satisfaction, and 100% NPS. My experience has taught me how to handle difficult customers and how to prioritize tasks effectively. I am optimistic that my experience will allow me to excel in your company. As a candidate with high esteem and self-motivation, I would like to bring my capabilities to contribute to your growth. Please find my resume attached with this letter as a first step in the job application process.