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rawalpindi, pakistan
It's currently 4:54 AM here
Joined October 31, 2015
0 Recommendations
Imran Z.
@imranza88
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rawalpindi, pakistan
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Data entry and Customer Support
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Experience
Mobile Support Team Leader
Aug 2016 - Present
Managed customer escalations which ultimately resulted in favourable customer satisfaction ratings.
Developed and implemented strategies to ensure positive and productive relationships with internal and external stakeholders.
Reporting to senior management on a regular basis.
Training team members to enhance their skills.
Planning and implementing to complete projects within the deadline.
Night Auditor
Aug 2011 - Jun 2014 (2 years, 10 months)
I was working as Night Auditor with stay City serviced apartments Group UK.My duties were to deal with all the bookings[email, online,3rd parties, telephone, walk-in], communicating with 3rd parties communicating with customers, dealing with corporate bookings e.g. Barclay's, HSBC, KPMG, and MCFC etc. Performing an income audit, issuing refunds taking all the payments was part of my job. Supervising security staff and training junior staff was included in my responsibilities.
Education
Bachelors in Arts
(2 years)
Diploma in Accounting and Finance
(3 years)
Qualifications
Pride & Passion Customer service
kirkland Training
2013
This Training was arranged by StayCity Apartments UK and purpose was to improve staff customer service skills.
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