Hisham A. Profile

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$12 USD / hour

cairo,

egypt

$12 USD / hour

It's currently 7:41 PM here

Joined July 27, 2014

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Hisham A.

@hishamhassanen

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(0 reviews)

0.0

$12 USD / hour

cairo,

egypt

$12 USD / hour

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AIX Specialist - Excel Specialist - Arabic Translator

I am an experienced Business Analysis looking to be hired. For the past few years I have worked in the areas of Remote support (AIX), Customer Support, Arabic and Business Analysis for many employers and companies around the world I have a strong foundation in these areas. Throughout my career I have also worked as a Business Analyst and a Customer Service . If my qualifications are suitable for you, please consider me for your next job or project.

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Experience

IBM

Feb 2017 - Present

-Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment. -Perform software problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes. -Develop Solutions to help with the day to day activities within the business. -Document most common errors and develop public technotes as reference to clients on how to resolve their current issue.

Etisalat UAE

Mar 2015 - Sep 2016 (1 year, 6 months)

-Manage communication with Etisalat partners (outsourcing companies) to ensure that operations are running up to standards. -Lead a Team of reporting agents to ensure all the reports are accurate and provide the proper analysis needed to identify consumer behavior. -Identify and implement improvements in queuing theory systems and software as needed.

CentroGS

Nov 2012 - Mar 2015 (2 years, 4 months)

-Automated and enhanced all the department reports (HR, IT, Operations, etc.. ) to reduce the resources mobilized and assist with proper trends / analysis. -Analyzed and implemented processes to ensure that the organization complies with ISO 9001 and COPC standards. -Conducted voice of employee surveys and department surveys to identify the root cause for employee’s dissatisfaction and report the findings to the relative department in order to create an action plan.