Himali J.

 360 Degree strategic planning from the Program Proposal to final Launch  Planning and executing all customer oriented schemes and activities including seminars, events etc.  Handling, Analysing and using big Database of customers.  Ensuring dispatch of promotional material including leaflets, posters, flyers, newsletters and e-newsletters, DVDs, small gifts, calendar, etc.  Coordinating with designers to produce materials of visual impact and within brand guidelines.  Utilizing email, SMS and other electronic marketing techniques to inform customers of new products, program related information and generate sales.  Liaising and networking with a range of stakeholders, e.g. customers, colleagues, suppliers and partner organisations.  Managing partner redemptions on wide scale, in terms of vendor management, procurement cycle, bulk execution and multiple deliveries followed by partner communications through SMS, Emailer and Calls.  Organizing and executing engagement activities with the partners at personal level (self, spouse, kids, parents related) and Professional Level (business related), with the aim of long term association  Organizing engagement activities to create Win-Win for both the partners’ and the Client, to help both the parties to increase their respective revenues.  Hand on experience on designing, working and wireframe of the User interfaces like Mobile Application and Web portal  Reviewing Vendor Invoices and raising Client Invoices. Coordinating with Finance Team to release vendor payments  Managing a complete “Complaint Management System” (CMS) to attain maximum customer satisfaction  Worked on multiple E-survey and Feedback activities