## BIO
**<u>Objective</u>**
To apply my knowledge in the areas of databases, software engineering, and business analysis into a successful software development career.
**<u>Professional Interests</u>**
XML-related technologies, CRM
**<u>Education</u>**
**· Masters Degree (M.S.)** in *Computer Science* from Sam Houston State University.
Graduation Date: December 2003. GPA: 3.38/4.00
<u>Project Title</u>: Generating Multimedia Displays using a Web Service.
**· Masters Degree (M.M.S.)** in *Management Studies* from University of Mumbai.
Completion Date: August 2000. Completed the first year of the two-year degree.
**<u>Work Experience</u>**
**· CRM Developer** in the *BPO Systems Inc.* from Oct ‘03 to Present.
<u>Responsibilities</u>: Installation and Configuration of Microsoft CRM products. Development and Maintenance of customized application for Microsoft CRM.
**· Teaching Assistant** in the *Dept. of Computer Science, Sam Houston State University* from Sept ‘02 to May ’03.
<u>Responsibilities</u>: Supporting the professors with teaching and assessment of lab and class assignments for 4 classes of introductory and advanced C++ programming totaling 60 students.
**· Graduate Assistant**in the *Office of the V. P. for Student Services, Sam Houston State University* from Jan ’01 to Aug ’02.
<u>Responsibilities</u>: Developing webpages for the office website and providing technical support to the office staff.
**· Summer Intern** in *Leading Edge Systems, Mumbai, India* from May ’01 to July ’01.
<u>Responsibilities</u>: Researching on the CRM software market. Learning about the market trends, products and companies.
**<u>Projects Undertaken</u>**
**· Master’s Project:**A Java web service which builds an XML document, based on a database query result, an XSL document based on an input display specification and merges the two documents into a multimedia display.
· **Advanced Software Engineering:** An e-learning university website using Java Servlets and JavaScript which allows usage of multimedia components. The project was a team project where I was the team lead and developed the Quiz module.
**· Database Systems:** Developed a database management system for a multimedia information database. The back-end was an Access 2000 database designed as an electronic library and the front-end was written in Visual Basic 6.0.
**<u>Technical Capabilities</u>**
**· Databases:** MS Access, SQL Server
**· Operating Systems:** Windows 2K/XP, Unix, Mac OS
**· Productivity Tools:** Macromedia Dreamweaver, Adobe Photoshop 6.0, MS Office
**· Programming Languages:** Visual C++, Java, VB.NET, Ada, JavaScript
**·**** ** **XML Technologies:** XML, XSL, DTD, XML Schema
**<u>Personal Skills</u>**
**· ** Strong communication skills
**· ** Perseverance and ability to see a project through the end
**· ** Organization and interpersonal skills: served as an office bearer in student organizations
**<u>Awards and Professional Affiliations</u>**
· Microsoft Certified Professional - Microsoft CRM Installation & Configuration
· Honorable Mention Medal (April 2001), Allied Academics International Meeting.
· Student Member of the Association for Computer Machinery (ACM).
· Awarded a scholarship by the BC Advanced Systems Institute, Canada to attend the 2003 SVG Open Conference.
**<u>Publications and References</u>**
1. “SMIL: You are on a Web Serviceâ€, Dalal, G., *ACM SIGCSE Student Research Competition*, Norfolk, VA, March 4-5, 2004.
2. “Generating Graphs and Charts from Database Queries using SVGâ€, González, G., and Dalal G., *Proceedings of the SVG Open 2003 Conference and Exhibition*, Vancouver, Canada, July 13-18, 2003.
3. “A Review of Customer Relationship Management Strategiesâ€, Mehta, S., Maniam B. and Dalal, G., *Academy of Information and Management Science*, Vol. 4, Nos. 1 and 2, 2001, pp. 19-34.
## Area of Expertise
Microsoft CRM
.NET
