Dail Javier M. Profile

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$15 USD / hour

caracas,

venezuela

$15 USD / hour

It's currently 2:11 AM here

Joined January 1, 2015

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Dail Javier M.

@dailmarin

0.0

(0 reviews)

0.0

$15 USD / hour

caracas,

venezuela

$15 USD / hour

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Proficient graphic designer, advanced Excel skills and English-Spanish translator and proofreader.

Hello, I'm Dail. I am a graphic designer, who has worked with corporate identity and photo manipulation since 2009. I also worked at DIRECTV Venezuela, being promoted twice in 2 years. I mainly worked as a Productivity Analyst/Specialyst, where I developed high and advanced Microsoft Excel / Data Analysis, extraction and normalization skills (see CV). I am an English-Spanish translator and proofreader. Hire me and I will do my best to fullfill and exceed your expectations.

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Portfolio

Business Card Design for Soluciones CMDD (Venezuelan IT Company).

Business Card Design for Soluciones CMDD (IT Company)

Business Card Design for Fullimport GSM

Logo Design for Cleaning Services Company (ServiDiferente)

Opera Browser Speed Dial Contest (Cork).

Speed Dial contest for MyOpera (Opera Browser social network) in 2009. My submission was handpicked as one of the 12 winners (from more than 120 submissions).

Opera Browser Speed Dial Contest (Blackboard).

Business Card Design for Soluciones CMDD (IT Company)

Business Card Design for Fullimport GSM

Logo Design for Cleaning Services Company (ServiDiferente)

Opera Browser Speed Dial Contest (Blackboard).

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Experience

DIRECTV Venezuela

Dec 2012 - Sep 2013 (9 months, 1 day)

- Planning strategies to address contingencies and high customer traffic (Calls and Walk-in). - Leading a multidisciplinary team to help the organization meet and exceed the goals in Customer Service. - Identification and statistical analysis of Key Performance Indicators (KPI - Operation Metrics). - Customer Flow Management planning and reporting. - Call Center Scheduling. - Elaboration of reports, dashboards and data warehouses necessary for optimization, monitoring of metrics (KPI) and decision making - Periodic and on-demand submission of results through professional reports and slides.

DIRECTV Venezuela

Feb 2012 - Jan 2013 (11 months, 1 day)

- Extraction, identification, analysis and normalization of Key Performance Indicators (KPI - Operation Metrics). - Data extraction from AVAYA Aura Call Center, Q-MATIC Solo, Q-MATIC Orchestra, IIS 6 Reporting Services (SQL). - Customer Flow Management planning and reporting. - Elaboration of reports, dashboards and data warehouses necessary for optimization, monitoring of metrics (KPI) and decision making - Periodic and on-demand submission of results through professional reports and slides.

DIRECTV Venezuela

Sep 2011 - Feb 2012 (5 months, 1 day)

- External agents supervision. - Audit of CSR (Customer Services Representatives) transactions and procedures. - Weekly and monthly management reports and presentations.