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Social Media ManagerMar 2014
Manage Social Media marketing campaigns and day-to-day activities including: Curate relevant content to reach the company’s ideal customers. Create, curate, and manage all published content (images, video and written). Monitor, listen and respond to users in a “Social” way while cultivating leads and sales. Develop and expand community and/or blogger outreach efforts. Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog). Design, create and manage promotions and Social ad campaigns. Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate. Develop a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly. Monitor trends in Social Media tools, applications, channels, design and strategy.
Contributing writerAug 2012
Editor in chief for online content produced - the look of the product, and the nature and number of stories/articles to be written. Copy editing for checking article facts and ensuring that an article matches in-house style guides. Also checks spelling, grammar, and punctuation. Arrange layout of articles and sidebars.
Admin ExecutiveMar 2006 - Jul 2012 (6 years)
Provide direct consultation to walk in candidate, telemarketing & internet marketing. Identify and approach potential clients for corporate training and development program. Provide and manage operational assistance and correspondence to university, in charge of students intake and admission, tuition fee, programs and activities. Responsible in maintain website/BlogSpot and social networks. Monitor incoming and outgoing calls, emails, faxes, and couriers. Generate invoice and receipt. Manage and maintain office files and documents, petty cash, office cleanliness, equipments and pantry items. Assist MD will all required support. Design and create banner and invitation card; organize talks and meetings events; create and prepare multiple documents, presentations, tables, and spreadsheets for organization purpose.
Certificate in Office Management2006 - 2007 (1 year)
Learn concepts applicable to web-based video games, enhanced user interfaces, and dynamic webpages.
Diploma in Customer Service (2014)Alison
Gain a thorough knowledge and understanding of the key aspects of customer service and become confident in handling enquiries, complaints, and communications
Microsoft Virtual Academy (2014)Microsoft Virtual Academy 2014
Learn concepts about web pages, CSS3 styles, and HTML5 features.