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$20 USD / hour
Flag of THAILAND
bangkok, thailand
$20 USD / hour
It's currently 11:08 PM here
Joined October 25, 2017
0 Recommendations

Audrey S.

@chocapicsou

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$20 USD / hour
Flag of THAILAND
bangkok, thailand
$20 USD / hour
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Customer Support Agent

I have been working for 8 years as a Customer Support Agent on Social Media and chat forums for various brands, moderating pages as well as conversations. I also handle queries and complaints from clients and work with them to find a solution that best fits their needs. I have also worked for 2 years as a data entry clerk as well as translator, transcriber(English and French) and a proofreader.

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Experience

Risk Analyst

Crisp Thinking
Mar 2017 - Oct 2017 (7 months, 1 day)
Looking for eventual risks on clients’ page Moderate contents posted on clients’ social media pages Moderate conversations on online games aimed at children Promoting brands' image on their social media pages

Translator/Transcriber/Proofreader

Modero Ltd
Mar 2011 - Mar 2017 (6 years)
Translate texts from English to French and vice versa Correcting grammatical errors Transcription of telephone calls messages. Correct grammar and format before articles are published Verify that there are no copyright infringement as regards to articles submitted

Social Media Moderator/Customer Support Agent

Modero
Mar 2011 - Mar 2017 (6 years)
Offer virtual assistance to customers regarding technical issues they may have on the client’s social platform. Moderate contents posted on social platforms Escalate suspicious/illegal behaviours to authorities Doing data-entry

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