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india, india
It's currently 10:21 AM here
Joined November 4, 2017
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Udit C.
@chitrayudit
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india, india
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Internet Product Leader, CX , Product Manager
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Product Manager, Digital Product Management
Nov 2018 - Present
Conceptualise, plan and execute new product development for e-commerce platform and manage its life cycle.
Plan and execute go to market strategy, shaping customer experience design, product pricing and placement, competition benchmarking and usability testing. Create and manage product roadmap to drive funnel performance by measuring and optimising critical business metrics. Collaborate with contact centre, brand, communication strategy teams to create communication strategy.
Deputy Manager, Digital Solutions
Nov 2017 - Oct 2018 (11 months, 1 day)
Re-imagine customer journey by building robust scalable platforms driving business and strategic goals. Design, develop and manage complex digital assets that enables rapid experimentation and reduce time to market.
Digitise to solve for the customer experience and reduce cost by providing with technology assistance of RPA, partner integrations, assessment engines and decision-making engines. Manage agile tracks overseeing all changes to sales and customer service events.
Assistant Manager, Digital Solutions
Apr 2016 - Oct 2017 (1 year, 6 months)
Design Digital Transformation Roadmap, which drives cross-functional strategy. Digital enablement, (part of Innovation Strategy), by evaluating various business problems and processes qualifying for digitisation. Designed software solutions powered by micro-services based architecture, bots and RPA. Manage new digital assets for increasing online sales & customer services through an omni- channel online platform.
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