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Network Billing AnalystNov 2010 - Oct 2012 (1 year)
• Creating new site in the billing system to bill customer according the usage of services. • To ensure that the data on the systems used by Equant for maintaining database of all the customers meets contractual service and billing commitments. • Extracting Drafts invoices & reports in excel format & delivering it to Sales & Account manager after scrutinizing. • Coordinating with sales and support staff (Dublin) related to customer details.
Technical support executiveMar 2010 - Nov 2010 (8 months)
• Resolving queries of the customers related to there internet bills and technical troubleshooting. • Providing end resolution to the customer‘s complaint within the time limit. • Interacting with customer for understanding their complaints. • Placing the orders for different products related to internet • Explaining the bills and charges on the accounts and updating the customers accounts
Senior Associate operationsJul 2007 - Nov 2009 (2 years)
Scrutinizing medical claims/appeals based on the platform of certain eligibility criteria’s determining the correct dept. to close the claim/appeal. Understand Service Level Agreements of clients and ensure guidelines are met. Verification of submitted documents for Claim payment & if required request for additional documents for proper settlement of claim benefits Ensuring quality performance in compliance with the entire client specified parameters.