Bernadet Emilia R.

Excellent written and verbal communication skills Experience in customer service • Possess a thorough understanding of collections & customer service as a vertical and its deliverables from the Production Quality stand point (International collections & customer service). • Ability to design and conduct various training courses. • Sound knowledge of the Quality department's function and various processes of coaching and mentoring. • In-depth knowledge of analysis and data presentation. • Excellent knowledge of Microsoft office and advance internet searching.