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@benfarrell
Flag of Australia Macleay Island, Australia
Member since October 7, 2016
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benfarrell

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I am a creative and professional writer, blogger & photographer. I am sole author of Road Less Travelled - an online travel, culture and lifestyle blog which received over half a million views in the last 12 months. I love travel, psychology and philosophy and use writing and photography as a medium to better understand the chaos and beauty of our world. I have been published in several international travel, lifestyle and news publications and worked for some of the biggest organisations on the planet.
$35 USD/hr
4 reviews
2.7
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 17%Repeat Hire Rate

Portfolio

Recent Reviews

Experience

Writer, Blogger & Photographer

Mar 2014

Road Less Travelled is authored by Ben Farrell and offers writing, blogging and photography services. Road Less Travelled currently contributes to some of the biggest travel and lifestyle publications in print and online media globally. [login to view URL]

Quality Program Manager

Aug 2013 - Aug 2015 (2 years)

Managing customer experience improvement programs for Apple’s technical support contact centres across JAPAC. This included working with internal & external customers and site management at contact centre sites across Australia, New Zealand, The Philippines, Singapore and the USA in order to; determine quality trends & gaps in technical aptitude in order to address quality defects and improve CSAT, NPS and productivity metrics.

Global Quality & Training Manager

Apr 2009 - Aug 2013 (4 years)

Managing global quality assurance, customer experience & training delivery for Norton Consumer Support across global English, APJ & North America. This included overseeing all quality assurance and training implementation for Norton's global contact centres to ensure optimum quality and the highest standard of customer experience for a base of 20 million customers contacting technical support at tier 1, tier 2 and SME/specialist team levels across the globe.

Sales & Marketing Manager

Nov 2007 - Jan 2009 (1 year)

Responsible for all e-marketing campaigns, SEO, website optimisation and outbound sales for all Fountainhead products.

Creative Director

Sep 2007 - Feb 2009 (1 year)

Creative director of ImageSpeak - a creative consultancy offering; wirting, photographic and graphic design services.

Education

Bachelor of Social Science (Psychology)

2007 - 2010 (3 years)

Bachelor of Arts

2001 - 2004 (3 years)

Publications

El Nido Philippines: Experiential Travel Piece

Published in Australian News Limited Media, run as ‘Bye, Boracay and Bali, we’re going here’ and later published by ABS-CBN & Choose Philippines, run as ‘Road Less travelled: An Australian Goes Poetic in the Most Beautiful Island’ – This article is an experiential travel piece about an incredible island hopping experience through the archipelago islands off the Philippine island of Palawan.

I Quit: What Really goes on at Apple

The article ‘I Quit: What Really Goes on at Apple‘ was an online blog as well as a print article run in several news and media publications worldwide including; News Limited, Fairfax, The Business Insider, Yahoo News, MSN News, digg, BGR The article captures a personal account of the culture of the tech giant illustrating the absurdity of the working conditions and harsh workplace culture within the broader context of workplace bullying and harassment.

Madras Meanderings

‘Madras Meanderings’ is a photo essay authored by Ben Farrell and published in Vacations and Travel Magazine in July 2015. The article captures the colour, sights, sounds, beauty and chaos of the city of Chennai, formally known as Madras. The article is a 5 page spread on pages 56-60. Vacations & Travel is Australia’s longest running and most well-respected travel publication, producing vivid editorial and photography.

Certifications

  • US English Level 1
    95%
  • Blogging 1
    78%
  • UK English 1
    75%

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