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@bassemsidrake
Flag of Bahrain Manama, Bahrain
Member since October 12, 2017
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bassemsidrake

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Highly dedicated and impeccable Telecom Program Director with over 10 years’ experience in telecommunication operations, program and project management, IT & Technical Support, as well as Client Relations & Operations Management within Telecom Industry and proficiency in Strategic Planning & Execution. A persuasive and collaborative professional focused on getting results through experience and analytical skills. Demonstrated ability to learn and savvy new technology, easily adapt to change and manage multiple concurrent tasks. Well organized and quality-minded with expertise in planning, implementation and technical coordination to derive organization’s performance at highest levels. Excellent interpersonal and communication abilities build and maintain positive relationship with clients as well as deliver exceptional results and technical support to provide outstanding service delivery and enhance organizations performance and profitability. Bilingual with English and Arabic.
$15 USD/hr
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  • N/AJobs Completed
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Portfolio

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Experience

CUSTOMER OPERATIONS MANAGER

Apr 2017

Effectively achieved the contractual deliveries, accomplished all projects and programs within Zain Bahrain account, administered the resources utilization, and maintained key functional relationships with key stakeholders in both Ericsson and customer side. Monitored SDP decisions on behalf of Operations, developed and maintained customer relations to improve customer confidence, and ensure performance excellence to meet financial performance expectations.

HEAD OF PROJECT MANAGEMENT OFFICE – CU GCP

Jan 2016 - Mar 2017 (1 year)

Successfully administer the Project Office function regarding sales and delivery processes, define and implement project scope, time and cost while adhering to quality standards. Ensure compliance with the Projects Governance / Accounts Governance standards, and manage the financial mapping and follow up in SAP via the PSPs.

CUSTOMER OPERATIONS MANAGER

Jan 2014 - Dec 2015 (1 year)

Effectively achieved the contractual deliveries, accomplished all projects and programs within Zain Bahrain account, administered the resources utilization, and maintained key functional relationships with key stakeholders in both Ericsson and customer side. Monitored SDP decisions on behalf of Operations, developed and maintained customer relations to improve customer confidence, and ensure performance excellence to meet financial performance expectations.

PROGRAM MANAGER

Jun 2013 - Dec 2013 (6 months)

Expertly administered the planning and execution of SRAN swap project while maintaining quality standards, including telecom and civil work implementation, integration, network design, RF tuning, transmission implementation and IP design. Oversaw communication with customers, and proactively managed customers’ issues resulting in customer satisfaction. Delivered reports on project’s financial and schedule progress, identified business risks, and took measured to mitigate risks.

DIRECTOR MS OPERATIONS ASSURANCE

Dec 2011 - May 2013 (1 year)

Effectively led day to day operations for customer network, and ensured delivery of all contracted SLAs and KPIs, and oversaw the end-to-end assurance activities for all the vendors including Ericsson (1st & 2nd line operations, NPOC, Change Management, Problem Management, and field maintenance. Developed and managed the WLA between the NOC (FO/BO) and the other entities in the MSIP organization, initiated and implemented strategies to fulfil stakeholders’ needs and expectations.

FIELD MAINTENANCE LINE MANAGER

Apr 2010 - Nov 2011 (1 year)

Competently delivered field maintenance resources, managed resources for the MS (MSIP) projects, and planned and adopted proper methodology to effectively deliver the most cost effective resource mix and man-hour rates. Set priorities, and administered personnel management regarding field maintenance including recruitment, appraisal, and training.

FIELD OPERATIONS MANAGER

Sep 2008 - Mar 2010 (1 year)

Effectually managed the On-site Field Operation activities, set Field Maintenance overall priorities and work strategies, authorized changes, and drafted budgets to achieve profitability. Attended management meetings regarding assessment and goal setting, and oversaw procedure changes. Supported KAM and MSCOO to define and negotiate service supply revisions with customer, and ensured availability of spare parts, tools, instruments and their distribution and handling.

NETWORK ROLLOUT MANAGER

Dec 2006 - Aug 2008 (1 year)

Reviewed status report, defined project scope, ensured quality management and completion of project within time and budget, and managed the overall activities relating to quality management, installation standards and audit techniques.

ROLLOUT PROJECT COORDINATOR

Mar 2006 - Nov 2006 (8 months)

Developed reporting framework for weekly and monthly progress reports, and monitored progress of the telecom network rollout projects. Devised processes and identified improvements, capably assisted in the development and identification of all project activities and tasks based on the project methodology.

IT ASSISTANT

Mar 2005 - Feb 2006 (11 months)

Directed the IT operations including software and hardware related matters, delivered technical support in a windows 2000 Active Directory Domain, and installed and maintained the network cables.

FIELD MAINTENANCE ENGINEER

Jul 2004 - Feb 2005 (7 months)

Led a team of technicians for solving any environmental alarm onsite such as Power, Air Condition, etc. Handled customer complaints, accomplished maintenance of telecom equipment, and regularly checked power systems like rectifiers and batteries.

FIELD MAINTENANCE ENGINEER

Jan 2003 - Jun 2004 (1 year)

Actively attended customer acceptance site visit, and cleared any snags raised by customer.

Education

Masters of Business Administration

2010 - 2012 (2 years)

Engineering - Electronics and Communication

1996 - 2001 (5 years)

Qualifications

PMP (2008)

PMI

Project Management Professional

Six Sigma (2009)

Six Sigma - Yellow Belt

Six Sigma - Yellow Belt

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