I am interesting in Customer Support, content writing, proofreading/Editing, copy-writing, virtual assistance, Web search evaluation, Web assessor and other such projects as a Freelancer/Contractor.
Career Highlights:
=>Experienced in Web Search Evaluation projects consisting of annotation and verification tasks.
=>Experienced in diverse fields in BPO industry such as Customer Service (E-mail & phone response, B2C), Collections, (outbound calling), B2B Accounts receivable & Technical Support (B2C).
=>Great customer orientation/flair for customer service. Excellent writing skills. Continuous positive feedback from the clients.
=>Excellent in facilitating support and mentoring. Good team handling skills. Worked as acting Team Leader at times.
=>Experienced in developing training modules, conducting trainings, quality audits & data scrubbing.
=>Played an instrumental role in the establishment of the E-Care business in Wipro BPO, Pune.
=>Good writing & communication skills and a healthy typing speed of 35-40 words per minute.
=>Industrious, reliable & adaptable; quick at learning new systems.