Arsel E.

STR Manager/Case Manager/Customer Support (2 years) - Airbnb Case manager (Tier 2/ Escalation Tier) - Resolution Center mediation - Damage claims concerns - Cancellation, refund request, rebooking - Alteration Requests - Review dispute manager - Resolution Specialists - Blended accounts; calls, chat, messages, and emails AIRBNB CO-HOSTS/GUEST RELATIONS - Managed Airbnb listings including creating, and editing the details and pictures - Assists with guest inquiries and concerns. - Removing Reviews and giving guests reviews - Arrange cleaner's schedule and monitor cleaners - Administering damages, house inventory, and ordering supplies - Looking for contractors - Creating CRM/SOP and TEMPLATES CUSTOMER SERVICE (4 years) - Inbound calls technical support for Verizon, AT&T, T-Mobile - Epic Games Chat and Email support - E-commerce Chat support - Collections Specialist - Create and schedule social media contents EA/PA - Calendar Management - Email Management - Schedule Meetings - Manage IB/OB calls - Take minutes of the meeting - Drafting Memo - Light graphics editing - Social Media Manager - Run personal errands such as hotel reservations, flight booking, restaurant booking, online shopping, etc. TOOLS/ APPS Expertise: • Zendresk • Saleforce • Zoho CRM • Ring Central • Freshdesk/Freshcaller • Minut • Nest • Ring Camera • Remote Lock • Open Phone • Guesty • Hostaway • Microsoft Apps • Google Suite Apps • Price Labs • Remote Lock • Open Phone • Guesty • Hostaway • Hostinger • Airbnb • [login to view URL] • VRBO • Postly • [login to view URL] • Trello • Basecamp • Canva