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mendiolaza, argentina
It's currently 7:56 AM here
Joined April 1, 2013
0 Recommendations
Alejandra R.
@argoutsourcing
2.9
2.9
100%
100%
mendiolaza, argentina
100%
Jobs Completed
100%
On Budget
100%
On Time
50%
Repeat Hire Rate
Web development, programming, translations and data entry services from Argentina
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Reviews
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Showing 1 - 5 out of 6 reviews
$20.00 USD
Article Writing
Spanish Translator
Content Writing
•
$25.00 USD
Article Writing
Spanish Translator
Content Writing
•
$55.00 USD
Data Entry
Web Scraping
Virtual Assistant
Web Search
Copy Typing
O
•
$35.00 USD
Data Entry
Web Scraping
Web Search
Spanish Translator
Castilian Spanish Translator
M
•
$30.00 USD
Translation
N
•
Experience
Quality and training coordinator
Oct 2011 - Mar 2015 (3 years, 5 months)
Managed quality and training teams (indirectly for Claro and Speedy companies).
As Quality and training Coordinator, was responsible to create and implement strategies that allowed customer to achieve projected goals.
Implemented quality programs to ensure client’s improved performance.
Planned and implemented training programs related to key positions.
Negotiated and implemented a strategic quality plan in junction with the client.
Created general training plans and improved trainer’s performance.
Quality and Training Analyst
Jan 2007 - Oct 2011 (4 years, 9 months)
Quality analyst for Kodak, Capital One, Tracfone Wireless and Tarjeta Naranja.
As a quality analyst, was responsible for
evaluating customer service transactions
analyzing the results of monitoring
generating reporting metrics evolving situation of each team
developing quality content
implementing quality campaigns
Preparing Assessment Material and update critical information for service.
Customer service representative
Dec 2005 - Dec 2007 (2 years)
Handle customer inquiries, complains, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Education
Perito Mercantil
(4 years)
Qualifications
Train the Trainers
Universidad siglo 21
2012
Gain a practical, how-to overview of the entire training function. Through modeling of the best practices and latest techniques in training delivery, discover the 4Ps of training: Purpose & Assessment, Planning & Preparation, Presentation & Facilitation, and Performance & Evaluation.
Problem Solving Techniques
Telefonica Argentina
2013
Consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems
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