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@annadizonbelen
Flag of Philippines Mandaluyong City, Philippines
Member since August 13, 2017
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annadizonbelen

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I have 7+ years of experience as a Customer Service Representative assisting U.S. customers. I was trained and develop in one of the largest contact center in the Philippines and promoted as a Team Leader after 2 years. I am currently part of a well-established company as a CSO for different international accounts. I can provide excellent customer service, creating tickets, e-mail and phone support that can delight your clients and help your business to grow. I have managed to enhanced my skills parallel to my personality and values that I consider essential to provide quality customer service, such as integrity, time management, diligence, patience, perseverance, assertiveness, clarity, positive attitude, empathy, calmness and persuasiveness. I am eager to learn the products and services in order to give the best support to customers and to provide loyalty to your business.
$4 USD/hr
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Experience

Customer Service Officer

Aug 2016

I have been taking inbound calls for major credit cards handling customer service, technical, billing and collections concerns. Awared by the management team and clients as one of the best customer service officer in the program. As proven with excellent running performance year to date and several commendations from our clients

Team Lead - Customer Service

Oct 2013 - Jun 2015 (1 year)

I was promoted as a Customer Service Unit Manager, leading 12+ Customer Service specialists. my duties involved: - handling complicated emails, taking escalated calls, creating tickets, admin works, coaching and more. -Relating all new or revised policies, procedures and /or processes to team members to ensure they have the most up to date and current information.

Customer Service Representative

Jun 2010 - Oct 2013 (3 years)

I was very successful in handling customer service concerns, collections, payment arrangements both for inbound and outbound calls for the company's major clients, mainly in the areas of Banking and Finance.

Education

BS Nursing

2004 - 2008 (4 years)

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