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basingstoke, united kingdom
It's currently 7:36 AM here
Joined August 6, 2018
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Andreea T.
@AndreeaDanciu
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basingstoke, united kingdom
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Data entry-Translations Spanish/English PowerPoint
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Experience
Senior Customer Experience Specialist
Oct 2016 - Dec 2019 (3 years, 2 months)
A trusted adviser and subject matter expert in dealing with complex customer queries and complaints, by engaging in all collaborations with stakeholders, engineers, finance and procurement.
I am highly motivated and reliable with an advanced expertise in creation of customer price sheets, contracts and coordinating global operations.
• Video training of work instructions and updates to standard work, mapped and recorded in Camtasia
• Manage general administration tasks
Customer Experience Contract Administrator
Jul 2014 - Oct 2016 (2 years, 3 months)
Created and leading of a program learning class for Spanish, with the purpose of facilitating communication and interaction with our Spanish customers.
Acting as primary customer contact for my assigned portfolio of accounts I drive customer satisfaction by recommending solutions and working to strict deadlines with passion and commitment.
Billing and collection activities, as well as logistic processes, order management - processed orders intake, input into internal systems.
Education
Crisis Management and Communications
(3 years)
Bachelor degree Social Science
(4 years)
Qualifications
Lean Six Sigma Green Belt
Honeywell
2019
Lean Certification
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