Amit K. Profile

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$12 USD / hour

zirakpur,

india

$12 USD / hour

It's currently 12:41 AM here

Joined July 16, 2018

0 Recommendations

Amit K.

@amitkumar212

0.0

(0 reviews)

0.0

$12 USD / hour

zirakpur,

india

$12 USD / hour

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Customer service and Project Management

I am a professional with over 12 years of experience in Customer Service, People Management, Revenue Generation and Project Management. I have added a new skill to my list which is Digital Marketing. Please have a glimpse of my professional journey so far: Technical Support Associate (May 2005 to May 2007): Worked as a Technical Support Associate in the Mohali branch of Dell International Services India Pvt Ltd. Advanced Resolution Expert (June 2007 to Aug 2008): Got promoted as an Advanced Resolution Expert in June 2007. Technical Support Coach - L2 (Sept 2008 to May 2010): Provide coaching and real time assistance to the operation teams. Technical Training Analyst (June 2010 till Dec 2011): Train new hires on the technical process. Technical Support/Customer Service Manager (Jan 2012 till Feb 2014): Handle operations team of 16-20 representatives. Project Manager (June 2014 till Dec-2017): Mobile Application and web application development.

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Experience

Soft Data Infotech Private Limited

Nov 2016 - Dec 2017 (1 year, 1 month)

Responsible for managing the IT projects for the company clients. I was hired dedicatedly for a project called mPOS (Mobile point of sale). I owned the complete project right from assessing the client requirements till the end delivery of the project.

Signity Software Solutions Private Limited

Jun 2014 - Aug 2016 (2 years, 2 months)

Responsible for managing the IT projects for the company clients. I owned the complete project right from assessing the client requirements till the end delivery of the project. Key responsibilities were:- • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Ensure resource availability and allocation. • Develop a detailed project plan to monitor and track progress. • Manage development and final delivery.

Dell International Service India Private Limited

Jan 2012 - Feb 2014 (2 years, 1 month)

• Managing the teams of 15-20 support executives. • Managing the day to day activities of the teams like meetings, attrition, outage, stack rankings and floor awareness. • Maintaining all business goals for the team like Resolution Rate, Customer Satisfaction, Average Handle Time, Sales Targets and Quarterly/Yearly management reviews. • Upscaling individuals through trainings, one on one meetings and performance reviews. • Building a bridge between the team members and the top management.