Adolfo B.

Hello, my name is Adolfo Jose Bengoechea Amador I would like to tell you about my self. My education and my experience. With an educational background that includes a Law Degree from the Universidad Iberoamericana de Ciencia y Tecnología (UNICIT). A Master of Business Administration and Management from the University Thomas More, and enrollment in the prestigious XXXIV Master's Program in Business Administration at INCAE Business School, associated with Harvard Business School. I have developed a solid foundation in both legal principles and strategic business practices. Additionally, my Bachelor of Science in Marine Biology from Texas A&M University at Galveston showcases my commitment to continuous learning and interdisciplinary thinking. Over the past years, I have gained invaluable experience in various roles, each contributing to my professional growth and versatility. As a Legal Assistant at Babcock Injury Law Firm, I effectively supported paralegals and attorneys with diverse administrative and back-office tasks. This involved managing claims, drafting legal documents, communicating with clients and adjusters, and maintaining accurate records using industry-leading software. During my tenure as a Risk Analyst for the Incubation Team at Remitly Nicaragua, I honed my skills in fraud detection and prevention, risk assessment, and customer support. I successfully reviewed transactions, determined policy compliance, and provided assistance to customers in English and Spanish, ensuring a seamless and secure transfer process. Furthermore, my experience as a Customer Protection Associate demonstrated my dedication to customer satisfaction, as I resolved inquiries, facilitated transfers, and maintained high levels of service quality. In previous roles, including Email Customer Service Advisor at Concentrix and Chat Customer Service Advisor at SITEL, I consistently delivered exceptional customer support, excelled in meeting performance metrics, and contributed to a positive team environment. Additionally, my experience in sales and marketing, highlighted by my roles at AB Representations Internationals S.A., Laboratories Bengoechea S.A., and Chiquita Logistics Services, further strengthened my business acumen and ability to drive growth through strategic initiatives. With my fluency in both English and Spanish, along with my exceptional communication skills, I am well-equipped to navigate diverse cultural contexts and collaborate effectively with international teams. I am excited about the opportunity to contribute my skills and expertise to your organization. Thank you for considering my application. I look forward to the possibility of discussing how my qualifications align with your needs in more detail. Sincerely, Adolfo José Bengoechea Amador