Rahul B.

As a product support specialist at Twin Health, I handle technical queries related to web portal and member app, provide basic troubleshooting, and escalate unsolved issues to the engineering team. I use Zendesk to manage tickets and communicate with customers and internal stakeholders. I have four years of experience in software support, working in different industries such as e-commerce, healthcare, and SAAS. I have skills in business reporting, Jira service desk, and HL7, which I applied in my previous roles as a support engineer at Firstsource and a product support analyst at athenahealth. I also hold certifications in customer service foundations and writing a business report from LinkedIn. I am passionate about providing excellent customer service and ensuring customer satisfaction. I work well under minimal supervision and collaborate effectively with my team and other departments. I am always eager to learn new technologies and enhance my knowledge base. I am proud to be a part of Twin Health, a company that is transforming health care with AI and personalized medicine.