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$15 USD / hour
Flag of EGYPT
jizah, egypt
$15 USD / hour
It's currently 11:26 PM here
Joined January 12, 2017
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Ahmed E.

@ahmedesam551

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$15 USD / hour
Flag of EGYPT
jizah, egypt
$15 USD / hour
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Customer Service , Translator and Content creator

Self-motivated Customer Service Representative with 3 years of experience managing customers with clear and transparent interaction. i worked in multinational companies as a customer service adviser such as Expedia i did work there for 3 months and i have been working in Vodafone UK as adviser for more than year and 4 months as a Floor Walker ( supervisor) and 6 months as a technical advisor in optimum USA with 6 months of experience in content creating and translating

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Experience

Technical Support

Optimum
Dec 2019 - May 2020 (5 months, 1 day)
-Technical support for USA account for a company called Optimum. -Technical support and billing for TV Cables and internet. -Managing inbound client questions and proactively delivering product best practices, personalized recommendations, and updates. -Research required information using available resources -Identify and escalate priority issues.

Customer Service Advisor

Vodafone UK
Aug 2018 - Dec 2019 (1 year, 4 months)
I'm working in Vodafone UK as a Floorwalker( Supervisor) after being Customer service advisor for 8 months, and i'm working in the highst segment Account in my country which is SME( Small and Medium Enterprise) since it opened in Egypt. my main responsibilities were to help the customer's, resolve their queries, recommend to them the best options, help them to choose the most convenient product and data bundles according to their usage and their necessities.

Education

Bachelor

Helwan University Cairo, Egypt 2017 - 2019
(2 years)

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