Shawn A.

Customer Satisfaction (10 years) Complaint Handling/Dispute Resolution (8 years) I have worked for a company for 10 years called CONVERGYS in Nova Scotia. Where I handled different types of calls for clients such as Sirius Radio, Rogers, Dell, HP and Sun Microsystems. They provided me with the skills to successfully Maintain a positive, empathetic and professional attitude toward customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledging and resolving customer complaints. Knowing your products inside and out so that you I can answer questions efficiently Processing orders, forms, applications, and requests. Keep records of customer interactions, transactions, comments and complaints. Ensure customer satisfaction and provide professional customer support.