Richard F. Profile

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mandaluyong,

philippines

It's currently 10:29 AM here

Joined January 6, 2017

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Richard F.

@VirtualHandyMan

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mandaluyong,

philippines

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Technical Support Expert

We provide: --> Desktop/Laptop Computer Troubleshooting --> EPSON Printer/Scanner Troubleshooting --> Internet Connectivity Troubleshooting --> Virtual Assistance on: > Microsoft Operating System > Microsoft Word/Excel/Powerpoint --> Data Entry of all sorts --> Photo Editing via Adobe Photoshop

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Experience

[24]7 Customer Inc.

Jan 2015 - Jan 2017 (2 years)

> Troubleshoots Internet Connectivity Issues, Slowness and Intermittent Connections. > Updates customer profile > Collects Payments > Sends On-sight Technicians if customer's issue is unsolvable over the phone > Offers Upgrades for Internet Plans > Downgrades customer's Internet plan if requested

Steam Global Services

Jul 2012 - Oct 2014 (2 years, 3 months)

> Troubleshoots All computer related Issues > Re-directs Customers to OEM/ISP if issue is not of product > Creates cases on customers issues on POT(Point of Contact) and ensure that before EOF(End of Shift) Cases created should be closed of assigned to proper department > Offers Warranty of Products - Extended/Accidental Damage coverage > Updates Customer Profile