Verny R. Profile

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$10 USD / hour

puntarenas,

costa rica

$10 USD / hour

It's currently 9:51 PM here

Joined January 21, 2021

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Verny R.

@Verny24

0.0

(0 reviews)

0.0

$10 USD / hour

puntarenas,

costa rica

$10 USD / hour

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Process Improvement & Quality Expert

I have +10 years experience working in different business verticals such as banking, telecommunications, technology, sales, collection in different enterprises. I am a Six Sigma Green Belt expert and Change Management Practitioner. Among my experience I worked as a Quality Coordinator, Quality Supervisor, Innovation and Operations Manager. I truly enjoy learning from different businesses and adding value to the companies I support.

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Experience

24 Hr Truck Services

Jul 2019 - Present

In charge of a remote team worldwide. It includes process creation, improvement, management of direct reports and critical feedback for decision makers decisions.

SYKES

Oct 2017 - May 2019 (1 year, 7 months)

In charge of a team who handled the processes and procedures of the entire organization in the country. We also handled change management, coaching methodologies and innovation initiatives.

SYKES

Dec 2015 - Sep 2017 (1 year, 9 months)

In charge of multiple Quality Teams and assisting several clients with the purpose to standardize business practices for different clients located at different physical locations. Up to 30 direct reports at the same time. Also, in charge of business analysis and reporting for directors and managers.

Qualifications

BPO 360

2017

I got certified as a Six Sigma Green Belt, I understand and have the capability to apply the DMAIC model to any process required.

Inteco

2018

Got certified in ISO 9001 and process management

BPO 360

2015

Got certified at managing the office packages as an expert user. I am specially experienced with Excel complex formulas, pivots, graphs and automation