Innovative and dynamic team manager with over 10 years of experience managing IT infrastructures (Cloud and On-Premise) in an operational capacity, delivering expert IT service delivery, developing and managing projects, and driving process improvements.
Strong expertise in IT service management, SLA management and implementation of ITIL framework. Collaborates with teams and management to address client and end user needs and expectations with efficient service and support.
Some of my expertise are mentioned below:
Windows Servers:
- Windows 2003, 2008, 2012, 2016 and 2019
- Active Directory, Exchange, File Servers, DNS, DHCP, SQL, IIS, Anti Virus
- Designing and Deploying Windows Server Infrastructure.
- Troubleshooting / Configuration of the existing environment.
- Domain Migration - Intra-Forest Migration
IT Infrastructure Monitoring and Auditing
- Setup Monitoring of Complete IT Infrastructure using Solarwinds
- Setup Auditing of File Servers, Domain Controllers, SQL using Netwrix
Exchange Servers:
- Designing, Deploying and Managing Exchange Server Environments.
- Troubleshooting / Configuration of Existing Exchange Environments.
Virtualization:
- Migrated VMware ESXI 5.5 to 6.0
- Deployed VMware ESXI 6.5
- vCenter Server, Clusters, HA, DRS, FT, SRM, Replication
- Designing and implementing fault-tolerant virtualization clusters
SharePoint Online:
- Migrate File Servers Workload to SharePoint Online
- Intranet Setup
- Setup Permissions
- Setup Sites and Document Library's
Backup and Recovery Services
- Setup Full/Incremental Backup for Exchange, SQL, File Server, Web Server
- VEEAM, Veritas, BackupExec
- D2D, DD2T, D2T Backups
Office 365
- Administration, support and configuration of MS Office O365 Tenant
- Maintenance/Administration of existing client SharePoint sites and subsites, lists, libraries,
and content (including pages, workflows, and items)
- Administer and support an enterprise-level Microsoft Exchange infrastructure
- Setup Microsoft Teams, channels, Phone System
- Email Migration from and to Office 365 (Cutover, Staged. IMAP, Gsuite, Hybrid)
- Azure AD connect to Sync Local AD with Azure AD
- Educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype for -
business, OneNote, Teams, Outlook, etc)
Azure
- Apps / Website Hosting
- Virtual Machines
- Wordpress Hosting
- Active Directory
- Information Protection
- Backup and Disaster Recovery
- Networking
Service Delivery
- IT Infrastructure Support L1 and L2
- Help Desk L1 and L2
- Desktop Support L1 and L2
- Windows Server Support L1 and L2
- Office 365 and Azure Support L1 and L2
Certifications:
- MCP - Microsoft Certified Professional
- MCSA - Microsoft Certified Systems Administrator
- MCDST - Microsoft Certified Desktop Support Technician
- Microsoft Certified Office Specialist - Word, Powerpoint, Outlook
- ITILv3