Manana N. Profile

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$8 USD / hour

tbilisi,

georgia

$8 USD / hour

It's currently 7:15 PM here

Joined January 13, 2023

0 Recommendations

Manana N.

@Manuka1

0.0

(0 reviews)

0.0

100%

$8 USD / hour

tbilisi,

georgia

$8 USD / hour

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Repeat Hire Rate

Customer service agent

I'm Well organized, punctual, fast learner and positive person. I'm a native Georgian and Russian speaker and fluent in English.

See all Photographers in Georgia

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Experience

Majorel Georgia

Mar 2021 - Present

Handling customer contacts, including responding to incoming phone calls and written correspondence ■ Fully investigates the Customer’s requirements using specific systems and procedures ■ Understanding and resolving the customer or the hotel request, finding middle-ground solution for both, or creating & agreeing action plans to lead to resolution ■ Accurate logging of all contacts and following up on action plans using a case management system

KEY ON SPOT LOCKSMITH

Aug 2020 - Mar 2021 (7 months, 1 day)

• •Emergency service • •Receives and processes orders via telephone • •Ensures pricing information is current, correct and communicated • •Directly Liaise with technicians and customers • •Train newly hired officers. • •Handle customer inquiries and resolve problems bringing resolution to quality issues in a timely manner to the satisfaction.

SHOTA@RUSTAVELI BOUTIQUE HOTEL

Sep 2018 - Aug 2020 (1 year, 11 months)

• •Answered telephonic and in-person queries related to hotel services and resolved any issues • •Registered hotel guests, made reservations, transmitted and received messages • •Manage online reservations • •Responsible for billing to ensure guests are being charged appropriately • •Recorded revenue totals for cash, checks, and credit card transactions. • •Handled and resolved customer complaints and/or issues. • •Train newly hired officers.