Darren C. Lyons ([login to view URL]) is a 20-year customer experience professional with expertise in diverse industries including retail, credit cards, auto loans, telephony and property, and casualty insurance. Through his affiliation with the John Maxwell Group, he is a trainer, speaker, and coach with international executive coaching clients in 3 countries. He facilitates several training seminars in including “The Color Code Personality Assessment”, “The 5 Tools of Priority Management,” and Mastermind Groups” ([login to view URL]). His book, A Day in the Life in a Skilled Nursing Facility, is available @ [login to view URL]. His next book, With Worn Out Tools: Navigating The Rituals of Mid Life will be available this spring.