____________________________Karthik.Ghali___________________________
Mobile: 9282331099
E-Mail: *
Objective:
To be a part of competitive environment where my experience and skill sets are fully utilized, and to work with a team aiming at high altitudes and driven with challenging attitudes.
Summary of Qualifications:
With almost 5 yrs of industry experience, I have been for 3.5+ years in training and course development - delivering training, designing and writing courses, leading teams, and directing enterprise initiatives.
A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment.
My Expertise includes -
• 3.5 Years of Teaching/Training Experience.
• 1.5 years of service experience- Telemarketing, Technical support (Inbound), Escalation handling, and Call monitoring.
• Design/Delivery of Training.
• Voice, Accent, Process, Soft skills, and Leadership Course Training.
• Performance Consulting.
• Needs Assessment & Training Matrix.
• Proficient use of MS Word, PowerPoint, Excel, and Access.
• Excellent communication, interpersonal, organizational, and leadership skills.
• Exceptional versatility with the ability to manage multiple tasks in a pressured environment.
• Dedication and drive as a hard-working individual.
Professional Skills:
Training & Instructional Design Skills -
1. Provided training to new employees and internal/external clients on Voice & Accent, Process and Soft skills. (Induction)
2. Created and conducted training on core standards of Pronunciation, Rate of speech, Intonation and Linguistics.
3. Created workshops on topics such as Team building and learning principles of Employees, which help them in Team motivating and external exposure.
4. Conducted class room Training for Level-1/2 Employees.
5. Created and taught Training classes for various skill sets.
6. Created various short-term modules for On-Job-Training and quality purposes.
7. Conducted Refresher trainings as per the quality and process requirements.
Management Skills-
1. Supervise staff of 5 employees performing duties such as interviewing/hiring, scheduling and Quality control.
2. Training management by provided resources.
3. Maintained innovative concepts of Training Methodologies.
4. Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes
5. Creation of documents for implementation process.
Customer Service Skills -
1. Delivered excellent customer service while working with clients on a daily basis for various new and on-going technical Issues and Billing issues.
2. Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades/migrations, basic installation, and other technical issues.
3. Served as a liaison between clients and staff to resolve client’s problems and implement long and short-term solutions.
4. Maintained esteem relation ship with clients and got appreciation.
Honors:
1. Captain courages by World space satellite radio.
2. Star of the quarter by ICIC Pru-life
3. Mega Star from Slashsupport ind. pvt ltd.
Education:
Bachelors in Mathematics from Andhra University,
Work History:
• Presently working as Assistant Manager – Training at AEGISBPO Service Ltd., .
• Voice & Accent Trainer, Anupam Info Serve Solution
• SME (Subject Matter Expert) Slash Support IND. P. LTD,
• Presentational skills and soft skill trainer, World Space Satellite Radio,
• Advisor and Part time Trainer, ICICI PRU LIFE,
I here by declare that all the above provided information is true and best up to my knowledge and belief.
Date: 01/04/2008
[Karthik.Ghali]
