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kampala, uganda
It's currently 10:51 AM here
Joined March 1, 2019
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Joshua E.
@Joreshic
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kampala, uganda
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IT Support and ITIL
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Experience
Service Desk Agent
Apr 2019 - Present
Responding to requests for technical assistance via phone, electronically or in person (If internal).
Logging all help desk interactions & follow-up accordingly for closure.
Tracking and routing problems and requests and document resolutions
Preparing activity reports
Daily checks on monitoring tools and pro-active escalation of ‘red flags’.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Providing accurate information on IT products or services.
Education
Bachelor of Information Technology
(3 years)
Qualifications
ITIL Foundation
Axelos
2020
ITIL Certified Practices Professional
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