Profile cover photo
You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
User Avatar
$15 USD / hour
Flag of PAKISTAN
hyderabad, pakistan
$15 USD / hour
It's currently 11:33 PM here
Joined February 15, 2014
0 Recommendations

Sajjad K.

@IMAGINESAJJAD

0.0 (0 reviews)
0.0
0.0
0%
0%
$15 USD / hour
Flag of PAKISTAN
hyderabad, pakistan
$15 USD / hour
N/A
Jobs Completed
N/A
On Budget
N/A
On Time
N/A
Repeat Hire Rate

Customer Support Specialist

Greeting!! I have 5+ years of experience as a Support Person. I started my career as a Lead Generator and have worked for US based client ([login to view URL], [login to view URL]). The core responsibility was to collect/verify business details through skype calling. After that I joined ApexChat ([login to view URL]) Where I was working as Live Chat representative and assist clients of USA, Canada, and New Zealand in different niches but mainly in Medical, legal and home services. Currently I’m working as Customer Support Senior Agent (L1) for ReBiz ([login to view URL]) and my job responsibilities include, Answer Customer Questions through Phone and Email. Why Me?? What you want is to convert a random customer into potential buyers as well as retain the current customer - and I can understand that this is where I will be helpful for your business. If you want to grow your business and maintain the quality services then you have the right guy.

Contact Sajjad K. about your job

Log in to discuss any details over chat.

Portfolio

5927280
5927277
5927271
5927280
5927277
5927271

Reviews

Changes saved
No reviews to see here!

Experience

Customer Support Senior Agent (L1)

Basecamp Data Solutions
May 2019 - Present
Answer Customer Questions through Phone and Email. Forward critical issues to internal team in order to resolve them in timely manner. Assist other Customer Support Representative.

Customer Support Agent

Basecamp Data Solutions
May 2017 - May 2019 (2 years)
Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps. Handled trouble tickets with support interventions for urgent issues. Identified and escalated priority issues per client specifications.

Internet Service Representative (ISR)

KSH Solution
Oct 2016 - Jan 2017 (3 months, 1 day)
Respond to customers on chat Use decision-making skills in responding for clients Make use of the system in searching for products and answers Converse with clients in a polite and professional manner Use discretion in providing information to clients

Education

BSIT

Mehran University of Engineering and Technology Jamshoro, Pakistan 2011 - 2015
(4 years)

Contact Sajjad K. about your job

Log in to discuss any details over chat.

Verifications

Preferred Freelancer
Identity Verified
Payment Verified
Phone Verified
Email Verified
Facebook Connected
Previous User Next User
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.