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Community ManagerOct 2017
*Setting and implementing social media and communication campaigns to align with marketing strategies *Providing engaging text, image and video content for social media accounts *Responding to comments and customer queries in a timely manner.
Counseling and consultancy of operative and administrative processes in gastronomic projects.Sep 2017 - Nov 2018 (1 year)
Preparation of business plans, definition of operational and administrative processes related to gastronomic units. Recipe costing, preparation of procedure manuals, evaluations and inventory control of gastronomic units, definition of management processes, decision making towards the selection of a restaurant control software, definition of processes for the operation of private services, recruitment and staff administration.
O&S CoordinatorJan 2016 - Sep 2016 (8 months)
Develop standards, procedures and organizational structures. Planning, execution and control of analysis activities of work methods and technical & administrative procedures, in order to achieve the efficient use of the organization’s resources and the optimization of its processes.
Operations CoordinatorApr 2015 - Aug 2015 (4 months)
• Control and monitoring of sales made at the call center. Generate reports of daily gross sales for the General Management. • Generate sales reports and indicators. • Resource scheduling and operational personnel indicators report making. • Budget preparation. • Food and beverage management system administrator. • Inventory control and verification. • Management of purchase and payment orders. • Definition of administrative and operational processes. • Preparation of procedure manuals.
Process Engineer/AnalystSep 2014 - Jan 2015 (4 months)
Survey and documentation of processes and standards & procedures manuals. Analysis of surveyed information, design of improvement proposals, design of management indicators. Sla’s. Definition of monitoring plans and implemented improvements control. Planning, execution and monitoring of activities related to improvement projects and other activities relevant to the area of engineering and processes focused on IT operations, IT projects, training, pre and after sales.
Thesis studentFeb 2013 - Nov 2013 (9 months)
Thesis writer responsible of evaluating the Lubrication System of Loading and Hauling Equipment of the Iron Ore Processing Management.
Professional PracticeJan 2012 - Jan 2013 (1 year)
Internship in the Mining area, specifically on the Iron Ore Processing Management responsible of designing an improvement plan, based on the application of the continuous improvement methodology and 5´s, at the Heavy Equipment Workshop of the Iron Ore Processing Management.
Industrial Engineering2009 - 2013 (4 years)
AutoCAD 2000, level 1 (2006)
AutoCAD 2012, level: basic. (2012)
Project: Definition and management of projects. (2016)Universidad Central de Venezuela (Central University of Venezuela).
Stock-taking and Cycle Count (2016)B&D Gestión Empresarial Integral C.A.
Management indicators (2016)B&D Gestión Empresarial Integral C.A.
Advanced Course in Management of Food and Beverage Costs. (2017)EGAB - Escuela de Gestión de Alimentos y Bebidas (School of Food and Beverage Management).
Recipe Costing and Standardization Course. (2017)EGAB - Escuela de Gestión de Alimentos y Bebidas (School of Food and Beverage Management).
Menu Design and Engineering Course. (2017)EGAB - Escuela de Gestión de Alimentos y Bebidas (School of Food and Beverage Management).
Marketing for Gastronomic Businesses Course (2017)EGAB - Escuela de Gestión de Alimentos y Bebidas (School of Food and Beverage Management).
Certificate in food science and management. (2018)USB (Universidad Simón Bolivar).
Community Manager (2018)Social Media Manager Online
Setting and implementing social media and communication campaigns to align with marketing strategies, providing engaging text, image and video content for social media accounts and responding to comments and customer queries in a timely manner.