What is the Know Your Customer Program?

Freelancer.com’s Know Your Customer (KYC) program ensures a trusted marketplace for all users by confirming customer identity through documentation collection. This helps prevent fraud, money laundering, and the financing of terrorism.

Similar to the identity process you go through when opening a bank account, KYC is a requirement that ensures a safer and secure online workplace for all Freelancer.com members.


How do I complete KYC to verify my identity?

You can become Freelancer.com Verified by submitting a valid government-issued ID, a keycode verification photo, and a proof of address document such as a recent utility bill or bank statement. For more information about the accepted documents for verification, you can go to this page. To verify your identity now, click here.

What if the details on my account do not match the name on my ID or documentation?

The details registered on your Freelancer.com account must match the name on your documentation. You will be asked to confirm your details during the verification process before submitting them for review.

What happens if I'm not able to pass KYC?

If you are unable to become Freelancer.com Verified, Freelancer.com may place an account limitation or suspend your account as a security measure.

Falsifying your identity is a crime. Freelancer.com may report users that provide false documentation.

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