Ideally, the process for a contest is simple: the contest holder posts a contest, designers submit their entries, and a winner is chosen. The contest handover is completed and the prize is released to the winning designer.
There may be times, however, when the contest holder and winner run into problems regarding the submitted entry. In the unlikely event that this happens, the contest handover can be disputed by the contest holder. This is done by contacting Support through the Contest Handover page.
When you click Contact Support, you can state your dispute; once submitted, the contest handover will be put on hold until it is solved.
It is still best for both users to keep communicating with each other through the Contest Handover page and consult with our Support team while the dispute is still active, so any issues can be resolved quickly. We urge both parties to come to an understanding so as to move the process along.
Once everything is settled, the contest holder can contact Support to have the dispute lifted so the contest handover can be completed.