Completed

Troubleshooting a windows 7 laptop

Hi,

I have a windows 7 laptop that was given to me from the company I work for. It was connected to a domain server where I have a login and password to access it; however, recently they upgraded me to a new windows 10 laptop and gave me the old laptop and never asked for it. I know that they disconnected that laptop from the company network and now I'm trying to login to the local user account to start using the computer normally. The problem is that when I startup the system will not give me any option/local user to login to, It only asks for user name and password that I used to have when the laptop was connected to the company's network which is not valid anymore. tried multiple solutions nothing worked for me. If there is any advice it will be appreciated. I'm ready to pay for an advice if solves the problem.

Things to mention:

- Bios is locked with a password no changes can be made.

-cannot access safe mode which should be F8.

- I tried to use password recovery tool since that I have the option create a local user through it but it didn't work. The error shown was "

System directory not found"

- Tried to enter ./admin to access administrator account or at least know the existing user name with no luck. everything returns an invalid user name and password.

Any advice will be appreciated. Thanks.

Skills: Windows Server, System Admin, Windows Desktop, Network Administration, Microsoft

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About the Employer:
( 8 reviews ) Farmington hills, United States

Project ID: #22206402

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moorthy978

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1.7
arifnafees

Dear, As you already told all about your problem, the solution to this problem could be in two ways: Step #1 Have you access to CD-Rom boot or USB boot? if yes then follow the below steps: [login to view URL] More

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16 freelancers are bidding on average $27 for this job

saboortanha

Hello, Try if you can get to the command prompt, then there are possible chances to solve this issue. Turn on your computer - let windows start when on the login screen. Hold shift button plus click restart it will More

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Mjawadi

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exnihilo11

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badal747

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singhsamgal

I can do this for you .Can you share some screenshot on my email which is in my [login to view URL] any system disconnected from any domain you can login it with local user. Please see how many users.

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lulzimhoxha

Please let me know what the issue is and will br fixed in few minutes.

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arvindbc0052

just try ./username or type Administrator you will come to know the computer name and then type computer\username

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atanassimeonov

Hello dear employer. I am willing to advise you, how to proceed in that situation, but regarding the "issue" you are experiencing I need to ask you a few things. You can message me directly in order to discuss differe More

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zuraqareli

Hello I am IT Support, Net and Sys admin and I have 400+ users, Cisco and Mikrotik hardware and CCTV under my administration. I can help you and advice how to fix this problem. If you are interested please contact me More

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RyanWoodward25

I have 2.5 years work experience within the IT Support Industry dealing with 1st Line and 2nd Line queries on a daily basis. Now working as a Systems Engineer for Business Management systems. I feel that I have the kno More

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vrsreekanthvr

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shettyprajwal92

hello , I am working as system administrator with 3 years of experience ,I handle 127 user systems ,servers and cctv . I can guide you how to reset the bios and unlock the system later.

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Iqbaldotnet1

I'm developer but I also have some system admin experience. I manage all my companies' servers. I think I can give you a solution. Please come to chat. We will share details in threr.

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