BPMN workflow business process for online travel marketplace

Hi ,

I need to draw a BPMN for a website project. It's an online marketplace for safari tours in Africa. It's like Airbnb but for safari.

It is a B2B2C website, then there are 3 sides actors:

- customer for the front office

- tour operator for the back-office

- Admin, which is me as administor

Of course, each role has differents features and business process.

The website will have rules business like:

- login/register

- chat with tour operator

- request booking

- payment and refund condition

- payment processing

- reviews redaction

For supplier:

- register/login

- create tour package

- receive request

- chat with customer

- calendar verification

- accept booking

For admin (myself):

- moderation process:

-- accept/refuse tour operator registration

-- accept/refuse tour package creation

-- payment management based on contract

-- review moderation

Tell me please if you are avalaible, if yes, what software do you use ?

tell me also if you have any experience in this sector ?

Also Im opened for any suggestion.

I need to provide this to developers, design UX/UI and lawyer. It will be the main tool for future talk with various service providers.

I need this to be very clear, professional and easily understandable.

I need a business workflow or any diagram explaining the process sequence with conditinal output.

thank for letting me know.

Skills: Website Design, Software Architecture, UML Design, Organization Design, User Experience Design

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About the Employer:
( 0 reviews ) Maisons-Alfort, France

Project ID: #20934246

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