Answer Emails, long-term potentially

£10-20 GBP

Completed

Posted

over 3 years ago

£10-20 GBP

Paid on delivery

Respond to emails, mainly first line IT support, also admin. Excellent English required. Ideally IT support skills - non-technical assistance ie using FAQ / help text. *** This is an initial trial, ONGOING WORK AVAILABLE if it works out well. *** You need to help the client using some software, using help documentation available (mainly brief notes in the application). If you can’t help, assistance is available. Also there are some admin queries. So mainly short simple emails, estimated time per email < 5 mins. Other emails where you provide IT support or actually provide assistance: estimated 10 mins. Please reply to this ad with the result of 5 + 12, so I know you have read it. No need to check inbox all the time - any emails that need your attention would be automatically forwarded to your email of choice to alert you. *** You MUST RESPOND SAME BUSINESS DAY *** --- Emails could be sporadic - there may be several emails a day or none for a couple of months for example. Any months with no emails the equivalent of a simple email response pay would be credited to you. Payment is in blocks, ie when eg 20gbp is owed that would be paid, rather than on a fixed date (as per freelancer project payment system). You would need to sign NDA after project is awarded.

Virtual Assistant

Customer Support

Email Handling

Project ID: 28933966

About the project

41 proposals

Remote project

Active 3 yrs ago

Looking to make some money?

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Awarded to:

@mahtojahtihpej

5+12 = 17 Greetings! My name is Jephitha and I am a proficient writer and VA. I have previously worked in an IT environment being a tech graduate myself. My experience dealing with customer emails and chat messages gives me the confidence that I can deliver value to your and your clients/customers. Additionally, I am fluent with the English and you are not likely to receive any complaints about how I communicate with your customers. Further, I believe in professionalism when handling every task I do and you can be assured of an excellent working relationship with me. Consider me if you are looking to work with a responsible person with a client-first attitude. Cheers!

£15 GBP in 7 days

5.0

(1 review)

2.1

41 freelancers are bidding on average £14 GBP for this job

@FaizaBilal

"17" Hello, I've read the description carefully and understand your requirement for this project Kindly message me to discuss and start working Thanks Faiza Bilal

£10 GBP in 7 days

5.0

(160 reviews)

7.1

@Ekeh47

Hello, I just came across your job post and have read the description. I believe have the required skill set for this position. I'm an experienced virtual assistant with over 4 years of experience in customer support services and general operations. In carrying out this role, I've come across and used various tools like Zendesk, Freshdesk, HubSpot, Comm100, Asana, Slack, Smartsheet, Trello, Google docs, etc. I'm also very fluent in English, reliable, available, and willing to learn new skills. I'm a very decent speaker with a good personality. Work Experiences (remote)- 1. 2016Jan-2019Oct: Head of Operations (CS & Partnerships) Cunnectrix, Nigeria. 2. 2017Sep-2018June: CS Agent (Live Chat) GetDivorcePapers, USA. 3. 2018Jan-2018Mar: CS Agent (Email handler, social media manager, and order fulfillment) Peddle Partners, Australia. 4. 2019Nov-2020Mar: CS Agent (Email handler, Live Chat, Logistics Operations, and Data Entry) LA, Hong Kong. I look forward to furthering discussions. Cheers.

£15 GBP in 7 days

5.0

(5 reviews)

5.7

@optimuzz

5+12=17 Greetings. I am Riyad from Bangladesh. I have over 8 years of telemarketing and virtual assistant experience working on projects from the US, UK, Canada and Australia. Over the years I have done telemarketing (both cold and warm calling), appointment setting, order processing, customer support, data entry and virtual assistance. I am a fully dedicated, reliable, fast learner, self starter, hard working and goal oriented person. I am well experienced in various CRM, cloud services, google doc, google sheet, google calendar, various VOIP services, MS Office and a lot of web applications. My typing speed is 45 WPM. In addition, I use a stable 40 Mbps wired internet connection, a USB noise-canceling microphone headset for phone calls and I have a quiet workplace. Lastly, I have 40 hours per week available at your time zone and I would love to offer you my services. Please feel free to contact me at your convenience. Looking forward to hearing from you soon. Have a nice day. Cheers!

£20 GBP in 7 days

4.9

(7 reviews)

4.8

@ViviOnyi

Hello, "17" I am an experienced customer support agent from with over 3 years of experience in customer support, chat and email handling. I see that you are looking for a customer service representative and I would like to offer my services. I have worked similar roles as a customer support agent for an ecommerce company based in Canada . I have a good command of both written and oral English and I'm goal oriented. How about a quick chat to get to see if I would be a good fit?. I hope you give me a chance to work with you. Best Regards.

£18 GBP in 7 days

5.0

(2 reviews)

4.6

@roksanaripa1993

17 Hello I can answer of you email. would you please share a sample email with answer? so I can understand this task easily. Let me know Thanks

£20 GBP in 7 days

5.0

(13 reviews)

4.0

@surangik

17 Hi I came across your job post and have read the description. I believe have the required skill for this position. I'm an experienced customer care officer with over 4 years of experience in customer support services I'm fluent in English, reliable and willing to learn new skills. I'm a soft speaker with a good communication skills. I guess I'm the right fit for this job. Looking forward to hearing from you soon. Cheers!!!!!!

£17 GBP in 7 days

5.0

(13 reviews)

2.7

@SFadl

17, Hi, I am very honest, accurate, reliable, organized, self motivated, fast learner with high attention to details and time management. I am graduated from The English School in Cairo, my college study was about Tourism Management, worked for The Nile Ritz Carlton Cairo and Fourseasons Cairo at Nile Plaza as a Guest Experience Manager which used to mainly handle complaints and issues by email or face to face, supervise teams, attend executive meetings...etc, interested with this opportunity and okay with the business volume changes.

£10 GBP in 1 day

4.4

(4 reviews)

2.9

@ananoiobadze

Hi, (result 17) I am Anano. Having seen your project I wanted to present myself and expose my commitment to working with you. My major profession is marketing and market analysis (project management and researcher) and testing the user experience, closely related to usability search and understanding how to explain the functionality easily to users of various apps, websites and so on. I started my education in the web-programming and programming languages in general and right now I am doing my master's in the neural networks, also closely related to AI and technologies, which means I have knowledge in the field. I am connected to the internet 24/7 which means I am highly responsive and also have been working in the customer service field. I am dealing with customer queries through social media for one of the small companies. I would be more than happy to have the chance to work with you. You could drop me a message in case you are interested and we can discuss any details related to the project, I believe I can be a suitable candidate. Cheers, Anano

£15 GBP in 7 days

5.0

(3 reviews)

2.2

@sofieneach

5+12=17 Hello sir I am very passionate about this kind of work.I have worked on several types of projects of this kind, which explains that I have a good experience in this field since 2016 .I am counting on you so that we can work together

£10 GBP in 1 day

2.2

(1 review)

2.7

@andresfrs7

--- "17" --- Good Afternoon , I am an experienced administrative assistant with a keen eye for detail , Im interested in the offer , i have immediate availability , based in Barcelona , Spain. Regards, Andres.

£15 GBP in 7 days

5.0

(1 review)

0.4

@nsavvoula

Hello, I am interested in your proposal. I am a pharmacist looking for a side job. After reading your descriptions, I believe i would be able to work and provide you with excellent results. I do have experience working in similar jobs. I have previously worked as a virtual assistant and as a part of my job was to respond and give solutions to problems via email. Thank you. P.S. : 5+12= 17

£10 GBP in 5 days

5.0

(1 review)

0.4

@nawazacca

17. Dear Sir, I am available online most of the time and your requirements seems easy to me. So please share more details and let me have the project. I am sure you will not be disappointed. Thanks

£10 GBP in 7 days

5.0

(3 reviews)

0.3

@bradededieu

Helllo, My name is Robert and I speak and write fluently French(native) and English. I am a customer service representative specializing in all customer inquiries and handling all kinds of incoming emails, live chat, order processing, refunds and cancellations. I am an available, serious and rigorous freelancer for the position and I have more than 02 years of experience in digital marketing and French and English writing (an important asset to respond to customers in quality French/English without any spelling or grammar mistakes). I have more than 2years of experience on online sales web platforms. I have managed orders on e-commerce websites and have also provided customer service via email, live chat, Phone and Facebook comments in the past. I responded to customers for their order requests and all related work. I am a successful freelancer. I have experiences on Shopify, Zendesk, Freshdesk and other platforms. I can be an excellent virtual assistant for any business. I still have plenty of other important talents that I prefer not to talk about here because this is just a global view. I am very available and qualified to serve you without a doubt Please contact me for further clarification. Thank you Robert

£15 GBP in 1 day

4.0

(1 review)

0.6

@rajamajid1981

5+12=17 Hi, I am ready to start that job. Please share your details. Waiting for reply. Thanks & have a Good Day Majid

£10 GBP in 7 days

0.0

(0 reviews)

0.0

@Sihamback

5+12=17 Hello, I m a software engineer from Morocco , I have experiences on development applications and design. I worked for 3 years as a virtual assistant with different computer science skills (Ms excel skills, google sheets, Zoho, Trello .......) and Email marketing/social media manager for a company. I can read and speak 3 languages , English , French and Arabic Kindly send me a message that I can send you my CV in Inbox. **** I am available immediately ********* Best regards

£10 GBP in 7 days

0.0

(0 reviews)

0.0

@sharmatariq14

Hi, The Answer is 17 and I am capable enough to do your work efficiently as i have significant experience in IT field as well as data analyst field,so as a potential candidate,i want to join your team.

£10 GBP in 7 days

0.0

(0 reviews)

0.0

@phoyos93

17 * leí tu propuesta y estoy muy interesado Buen manejo de herramientas ofimáticas que pueden ayudar mucho en esta tarea, buena actitud para aclarar las dudas de los clientes

£15 GBP in 7 days

0.0

(0 reviews)

0.0

@BusySolutions

I am Shanice. I have a degree in project management and I am proficient in several languages English(native) French (C1) and Swahili (native). I am also proficient in the Microsoft office suite that is: Excel, Powerpoint and word. Due to my Architectural background, I can also perform graphic designs tasks as a virtual assistant as well as creating and compiling presentations and reports. I have a year experience in freelance work as a virtual assistant where I have been employed to respond to emails, making phonecalls, making reports among other tasks. Feel free to contact me if you have any questions I am available everyday in the early mornings and evenings that is 9am-12am and 5pm-midnight (GMT+3)..

£15 GBP in 7 days

0.0

(0 reviews)

0.0

@mrmarlo2003

Hello I am mohamed mamdouh from Egypt and I can help you with the required task as i have more than 10 years of experience in in procurement in foreign markets using English language and outlook as essential tools to do my work. I am working as a procurement head in oil and gas industry and you know the work load is very high. So i think I can help you with that task. Regards Mohamed Mamdouh

£14 GBP in 1 day

0.0

(0 reviews)

0.0

@paigethorley2

Answer: 17 I am a recent graduate with 6 months experience working as a Personal Assistant to Managing Director. I am fully IT literate and have plenty experience in responding to emails due to my role as a PA. I will complete the work to excellent standards and am fully flexible.

£13 GBP in 1 day