Onsite IT Support (Part-Time)


Job Location: Town of Coaldale

Qualifications: Diploma in Computer Science or relevant discipline

Work Experience: Experience in IT user support


• Diagnose and correct end user hardware and software problems

• Perform support functions, including installing operating system and configuring PCs and laptops for standard applications used, cell phones, printers, scanners, network cameras, storage devices and other peripherals, etc.

• License and software asset management; gather, store and report as needed, all licensing information and applicable renewal dates for all software installed on desktops and laptops

• Maintain an up-to-date inventory of all computer related hardware/ software and make this inventory available to designated personnel

• Patch management including third party applications and operating system updates on workstations and servers as they become available

• Install and perform regular maintenance on network printers, copiers, scanners, etc.

• Ensure that proper labeling is in place for all server, network, and client devices

• Liaison with third party vendors and providers and assisting them in their work in the data center and elsewhere

• Assist in installing and configuring physical servers, network and allied IT equipment

• Assist in troubleshooting software such as backup solution, VPN solution, antivirus, business applications etc.

• Anti-virus, malware, spyware and general security monitoring and management

• Assist in development of software/hardware policies and procedures

• Assist in performing server and network devices maintenance and troubleshooting

• Assist in monitoring of infrastructure and capacity planning exercises

• Familiarity with ITIL, ISO-27001 and CMMI best practices and ability to work processes defined under these frameworks

• Other support services as required

Expected Services:

• Must be available to work from 8:00 AM – 4:30 PM Monday to Friday

• Shall be available after hours in case of emergencies and planned maintenance periods outside the working hours

• Maintain a ticketing system to track IT tasks and related issues and take the appropriate actions to resolve the issues

• Monitoring of the tickets with reporting on pending and concluded tickets

• Other issues as required

is provided with missing details that include : Annual Revenue, No. of Employees, website, Street, City, State/Province, Phone Number, County, Zip/Postal Code

Skills: Technical Support, Computer Security, Computer Support, Desktop Support, Field Technical Support, Installation, Local Job, Network Administration, Network Engineering, Network Security

Location: Coaldale, Canada

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About the Employer:
( 10 reviews ) Ottawa, Canada

Project ID: #27278715

4 freelancers are bidding on average $29/hour for this job


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