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Troubleshoot a custom Shopify app - server configuration issues

$250-750 USD

Completed
Posted almost 3 years ago

$250-750 USD

Paid on delivery
We have a custom Shopify app that is getting 430 errors when it makes calls to the Shopify API. The only purpose of this app is to retrieve content from the Shopify store. It sends that content to our cloud-based publishing system. The app has no user interface. Instead, the app supports two public API calls: (a) GetHandles, which returns a list of handles for various tags and collections; and (b) GetProductData, which returns, product names, descriptions, attributes, etc. for specified handles. We have confirmed that the app works fine with a small test store. For a while, it also worked well for a very large test store. But after a couple weeks, it started failing with 430 errors. We get the 430 error even for one query. We contacted Shopify support about this issue. Their response is below. It appears that there is something wrong with the server configuration. Our current developer did good work, except for this server configuration problem. Unfortunately, that developer is no longer available. Now we need someone to fix the server problem and get the app working again. Once fixed, there will be additional tasks for numerous other enhancements. All code is on GitHub. The server is hosted on AWS. ===== Shopify support response starts here ====== Oswald here from Shopify's Plus Technical Merchant Support team. Kay has brought me up to speed in regards to the 430 HTTP response that you are receiving. I have reviewed our logs for the request ID 0e7539f2-5fa2-43ff-953e-ad91439737fb and I noticed that the IP address [login to view URL] that made the call and resulted in a 430 response is failing authentication with 401s throughout the day causing our protection system to trigger which is resulting in the 430s that you see. For example, today June 16, 2021, there have been over 4k requests made by the IP to the store that have failed authentication resulting in 401s, one of the request ids is b8156ddd-6920-4b7d-be87-32cd5d4abfe0 that received the 401 response with the following error: status=401 message="[API] Invalid API key or access token (unrecognized login or wrong password)" You will need to look into the credentials for the app/script that is failing the authentication. Unfortunately, I am unable see what app it is but perhaps by the request ID b8156ddd-6920-4b7d-be87-32cd5d4abfe0 you'll be able to look into your logs. Let me know if you have any other questions
Project ID: 30581660

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12 proposals
Remote project
Active 3 yrs ago

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Hi, I like to infrom you that I have very good experience in Shopify and as well as server-side. I already developed public and custom apps and which deployed on AWS/Google cloud successfully. so I am the perfect match for your project and I can start as you award me. so let me know when we can discuss more and start work. Thank you
$250 USD in 3 days
5.0 (1 review)
1.4
1.4
12 freelancers are bidding on average $440 USD for this job
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Hey, I checked your description "We have a custom Shopify app that is getting 430 errors when it makes calls to the Shopify API" carefully. I am familiar to Shopify Development. I have developed a lot of websites with Shopify. If you are looking for a hardworking, talented programmer who makes an extra effort then I would love to work for you. One thing I am especially good at is getting your job done quickly and 100% to your satisfaction. I can start immediately. I will also work for a reasonable price. Let’s talk so you can begin to understand why my clients like working with me. Feel free to contact us to discuss your project
$400 USD in 5 days
5.0 (1 review)
3.0
3.0
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I can troubleshoot the custom shopify app server, I have gone through the project requirement and I am confident that I will deliver you the best solution possible within the time zone.
$350 USD in 1 day
0.0 (0 reviews)
0.0
0.0
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Hi I can troubleshoot a custom Shopify app and also fix server configuration issues am a well experienced Shopify developer who has been working for the last 6+ years and successfully built/designed many custom Shopify sites. I have the required skill that will make your project successful. Let's just be on chat to find possibilities of working together to get this job done. Thanks
$500 USD in 3 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Seattle, United States
5.0
279
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Member since Jun 22, 2003

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