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Market Research - Customer Services Industry

Industries to be researched:

• Hotels

• Restaurants (Food services might be a larger industry)

• Retail

• Luxury (might be a sub sect of Retail)

• Beauty & Wellness – Salons, Spas, etc

• Health care (nurse)

• Call Centers

• Appliance Manufacturers (they send sales representatives to Appliance retail outlets. Appliance retail outlets also have their own staff)

• What are other significant industries / sectors with Customer facing frontline jobs?

Organized Industry View:

• Industry Growth - 2018 & 2020-22 est figures (or future numbers) – revenues, store count & staff count (people employed)

• List of Brands & Count

• Count of outlets by regions (North, South, West, East)

• What is the Unorganized market and how will it get organized in the next 5-10 years - % share

• Aggregators in the market and their size ([url removed, login to view])

• Education / Training

How are staff trained or educated?

Hotels have “Hotel Management” Institutes. Do other sectors have academies?

How many colleges / institutes / academies / Vocational institutes are present across India?

How many students are educated / trained per year?

Batch strength of the colleges / institutes / academies (average)

What do they teach? Hard skills & Soft skills? % time/ effort spent on these two skills?

• Industry / Sector Attrition

Retail - need sub sectors (super markets/Apparel/Appliance/Consumer Electronics/etc)

ONLY FOR Hotels & Restaurants – what is the % of staff in Customer facing frontline jobs?
Dont need verbose / paragraphs – ONLY FACTS / Numbers / Figures with references

This whole market research is specific to INDIA market.

Skills: Market Research, Research

See more: market research spending by industry, what is market research, customer service market size, market research industry report, market research industry statistics, market research industry outlook, customer service software market size, market research industry overview, market research market trends and size of the freelance makeup artist industry, market research support services, market research security services india, market research project film industry, market research langauage industry, list market research services buyers list india, mba market research projects hotel industry

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