Market Research - Customer Services Industry

Industries to be researched:

• Hotels

• Restaurants (Food services might be a larger industry)

• Retail

• Luxury (might be a sub sect of Retail)

• Beauty & Wellness – Salons, Spas, etc

• Health care (nurse)

• Call Centers

• Appliance Manufacturers (they send sales representatives to Appliance retail outlets. Appliance retail outlets also have their own staff)

• What are other significant industries / sectors with Customer facing frontline jobs?

Organized Industry View:

• Industry Growth - 2018 & 2020-22 est figures (or future numbers) – revenues, store count & staff count (people employed)

• List of Brands & Count

• Count of outlets by regions (North, South, West, East)

• What is the Unorganized market and how will it get organized in the next 5-10 years - % share

• Aggregators in the market and their size ([login to view URL])

• Education / Training

How are staff trained or educated?

Hotels have “Hotel Management” Institutes. Do other sectors have academies?

How many colleges / institutes / academies / Vocational institutes are present across India?

How many students are educated / trained per year?

Batch strength of the colleges / institutes / academies (average)

What do they teach? Hard skills & Soft skills? % time/ effort spent on these two skills?

• Industry / Sector Attrition

Retail - need sub sectors (super markets/Apparel/Appliance/Consumer Electronics/etc)

ONLY FOR Hotels & Restaurants – what is the % of staff in Customer facing frontline jobs?
Dont need verbose / paragraphs – ONLY FACTS / Numbers / Figures with references

This whole market research is specific to INDIA market.

Skills: Market Research, Research

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Project ID: #16585914

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