We would like to have everything below integrated into the Twilio Flex dashboard.
I would like someone who has experience. For someone who has built this before and already has completed a project for these specifications this should be easy.
I already have account in twill set up. Flex installed. I have all logins and passswords necessary. I am a web developer and can assist to the extent of my abilities to cooperate on this project..
1. Call Center Features required
b. Call forwarding if on a call 2nd call routes to another line
c. Call waiting
d. Call Recording
e. Inbound and outbound calling
2. Social Media Messaging - [login to view URL] -- Watch Demo video I want it to look and function like this dashboard. .[login to view URL]
3. Whats App
4. Call center analytics
b. Duration of call
c. Missed Call
d. Date Time
e. Call log reports
a. Direct SMS messaging within Twilio interface
a. 2 email accounts connected
b. standard email messaging features