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Customer order tracking ticket system

$250-450 AUD

In Progress
Posted over 7 years ago

$250-450 AUD

Paid on delivery
You will work with me to create a html/php/mysql based website. This website is a ticket system for tracking customer orders and requests at a automotive spare parts retailer. Each ticket will have: unique ticket number ticket type (order, quote, warranty) Vehicle identity Customer Identity Parts List Activity Log Ticket status Customer Communication Customer Identity (customer_id table) When creating a new ticket, firstly a customer identity will need to be selected or created. Vehicle identity (vehicle_id table) If the ticket is for vehicle parts, a vehicle identity will be required. If the customer selected has vehicles already, it will show here for selection, otherwise new vehicle must be created. The details saved in this table include a reference to the customer_id for searching ability. Ticket type Order, is when a ticket is relating to parts that we must order for customer quote, is for parts that we must quote a price to our customer warranty is for faulty parts that we must replace for our customer Parts list This is the list of parts that will be quoted/ordered/warranty. Each part will have the following fields: -Part Number (text box) -Description (text box) -Cost Price (text box) -Selling Price (text box) -Supplier (text box) -Ordered (tick box) -Received (tick box) -Dispatched (tick box) Activity log This is a complete log of activity of the ticket. Any time that anything is updated, it will be entered into the log with a time and date stamp, staff member who did it. For example, the following things will create a automated log entry -Added new part to ticket -Updated part details -any of the tick boxes updated for part -ticket details modified -customer communication Also some manual log entry's can be created, like with comments from staff. Customer communication We communicate with our customers via SMS using a SMS gateway. This communication will need to be integrated here and our staff can send messages to customer, and customer can respond. incoming SMS are routed to ticket via telephone number. Ticket status Ticket open or closed Ticket started (date/time) Last activity (last time any activity) Assigned staff member Ticket source (in-store, SMS, email, facebook)
Project ID: 11003091

About the project

22 proposals
Remote project
Active 8 yrs ago

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Dear, My name is Adams, IT engineer & Php expert. I propose to start your job right now. What I propose to you is a custom core PHP, MySQL, Html5, CSS3 and Javascript project. 1 - Discuss with you : what is objective of project, what is the project. 2 - Design the Application : Scenario, Gathering Customer Requirements, Preparing Mockups , determining the Architecture and Planning the Project. 3 - Set up the Development Environment. 4 - Design the Data Model: Identify Entities for the Data Model(`ticket`, `customer`, `vehicle`, `ticket_type`, `parts`, `activity`, `status`), Create an Entity-Relationship Diagram, Forward-Engineering to the Database, Connecting to the Database. 5 - Preparing the Page Views and Controller. 6 - Connect the Application to the Database. 7 - Manage Roles, Users Accounts, Sessions. 8 - Securing the Application 9 - Tests. I work fast, professionally and I think I can finish this work in less than 2 days, all for $250 AUD. Best Regards, ADAMS.
$250 AUD in 2 days
0.0 (1 review)
0.0
0.0
22 freelancers are bidding on average $465 AUD for this job
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Greetings, Gone through your detailed specification of the project. Scope of work: - Ticket mgmt - customer mgmt - vehicle mgmt - parts mgmt - activity log - Ticket status report - SMS gateway integration This is core PHP based development. Best Regards.
$944 AUD in 15 days
4.9 (338 reviews)
7.7
7.7
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I have a lots of experience in PHP MVC,MySQL, Wordpress, Codeigniter, laravel and Web Designing. my aim to deliver quality products to our customers within specified deadline. If hired by you I will put in my best work. I am ready to be hired by you and start work on your jobs. Check My Reviews and completed projects on my Profile. PM to me for more discussion
$388 AUD in 10 days
4.7 (100 reviews)
6.2
6.2
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Hello! I am ready to help you with your task! I already had alike experience - developing from scratch web-based CRMs for different companies using PHP+MySQL+jQuery+Bootstrap3+GoogleAPI. - Bookings keeping - bills and invoice making - managers accounts managing - Google Drive files upload - Gmail messages fetching - reports, contracts and etc docs generating and etc... I can send you screenshots of the system, I guess it's similar to what you need You can also take a look at my portfolio. Please do not hesitate to contact me via messenger!
$444 AUD in 15 days
5.0 (16 reviews)
5.6
5.6
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Hi , i am web developer and can create online order tracking ticket management system Pay me once you satisfied. Please do message before awarding, so that we can discuss in detail Regards
$277 AUD in 10 days
4.9 (16 reviews)
5.2
5.2
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Hi - I have been serving IT services over 10+ years. My skills are PHP, CakePHP and Other Open-source, DotNet, Flex3.0 / FlashBuilder4.6, Android, Air Apps(Android & IOS). I have been serving IT services almost all type of business. I have worked on lots of OTA ,Tour & Travel api, google api and different payment gateway as well. I am very much interested in this project,. also flexible to work either hourly and fixed price. So can we discuss further about the project scope? Thanks, Deep Dhyani
$300 AUD in 10 days
5.0 (13 reviews)
4.7
4.7
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Hello, I have ranking in top 5000 on freelancer.com and I hope it will give you an idea about my work quality and dedication to work. You will be safe while working with me. I have dedicated in house team for WordPress, PHP, CakePHP, Bootstrap, Magento, HTML, CSS, JavaScript, Jquery, AJAX, MySQL, PHP framework, API's, PSD to HTML, SQL, JSP, ASP.NET, .NET, App Developer, App Designer, Apache, Websites Design and Development, Web Application Development, E-commerce Website Development, Marketplace Development, Web Portal Development, Custom Software and Plug-in Development, Web Applications Testing, Android Mobile App development and all other IT skills. I will provide you proper proposal and time after you send me message as I can attach any document through PMB only. Please see our portfolio https://www.freelancer.com/u/Dilipjaipur.html?page=portfolio I will edit bid amount accordingly. Thanks
$388 AUD in 10 days
4.9 (10 reviews)
4.7
4.7
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I am a programmer in the area you require your project I like in scope and is a project a bit extensive no problem for it , you would in a short time and at a comfortable price as you see, I am responsible , I make my deliveries before I am very communicative scheduled and require management as PHP , MYSQL , HTML and also to give more interactivity to your management application with AJAX JQUERY . :) It could offer all this in a short time :)
$388 AUD in 5 days
5.0 (8 reviews)
3.5
3.5
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Feeling interest after reading ur project details. I am a professional developer and designer who is holding 100% completion rate, so be sure that your project will be done for sure, and i am always available for changing and fixing anything.
$300 AUD in 5 days
5.0 (6 reviews)
0.0
0.0

About the client

Flag of AUSTRALIA
Midvale, Australia
5.0
71
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Member since Jun 18, 2012

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