I understand why some outsourcing projects would prefer to hire a U.S. based call center.
However there is another option that will provide you with professional native English speaking agents, with the advantage of affordable low cost call center services that you might find overseas . You can have the best of both worlds!
SMART-CONNECT is a near shore call center, possesses a highly respected group of telemarketing/sales and customer relations specialists who have more than 15 years of combined experience with this industry. We are experts at what we do and will hire only the best Fully Bilingual Spanish and Native English speaking agents after a proven recruitment process, to provide our clients with the best quality of service.
The company is physically located in Tijuana, Baja California,Mexico just 5 minute drive from San Diego CA, U.S. Border,most of our agents are expats or were raised in the United States, also having the same time zone and culture affinity due to a close proximity to the U.S. gives us an advantage versus overseas call centers.