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IT Help Desk Technician

₹100-400 INR / hour

Closed
Posted almost 4 years ago

₹100-400 INR / hour

Job brief We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Responsibilities . Serve as the first point of contact for customers seeking technical assistance over the phone or email . Perform remote troubleshooting through diagnostic techniques and pertinent questions . Determine the best solution based on the issue and details provided by customers . Walk the customer through the problem-solving process . Direct unresolved issues to the next level of support personnel . Provide accurate information on IT products or services . Record events and problems and their resolution in logs . Follow-up and update customer status and information . Pass on any feedback or suggestions by customers to the appropriate internal team . Identify and suggest possible improvements on procedures Requirements . Proven experience as a help desk technician or other customer support role . Tech savvy with working knowledge of office automation products, databases and remote control . Good understanding of computer systems, mobile devices and other tech products . Ability to diagnose and resolve basic technical issues . Proficiency in English . Excellent communication skills . Customer-oriented and cool-tempered
Project ID: 24694688

About the project

69 proposals
Remote project
Active 4 yrs ago

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69 freelancers are bidding on average ₹299 INR/hour for this job
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Hello, I have more than 3 years of experience working remotely as a customer support and experience specialist, and a wide collection of skills and abilities that align perfectly with the role of a help desk technician. I am a natural helper who sets a high bar for support, adept at walking people through every step of their journey, help implementing standards to ensure optimal customer experience, and generally go above and beyond my job description to ensure full satisfaction. Besides that, I enjoy jumping in and lending a hand wherever I can be useful, and take a great deal of pride in providing the best possible experience in every situation. By working in a customer-facing role, I've developed a comprehensive skillset. I'm customer-driven and love promoting the mission, vision and values of the company, thus why I care deeply about making every interaction meaningful, exceed expectations, establish effective relationships, and use customer insights to help improve internal procedures. Please feel free to check my profile, which further details my education, work experience, skills, and tools I've worked with. Thank you so much for your time and consideration. Looking forward to hearing back from you soon. Sincerely, Andrei Alba
₹1,000 INR in 40 days
5.0 (4 reviews)
4.7
4.7
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Hello Hiring Manager, I've worked as Senior Customer Support Executive in Sutherland Global Services for more than 10 months in Windows 10 Technical Helpdesk. I've got experience in handling Chat, Emails, and Tickets. To be frank, I don't have experience in phone call support. As I'm a tech-savvy, I can learn new things and tech easily and faster. I know well how to maintain our attitude of customer oriented and cool-tempered. Looking forward to your response to get started. Thanks KK
₹139 INR in 40 days
4.9 (17 reviews)
4.7
4.7
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Dear Sir, I'm interested in your project and I have gone through all of your requirements and responsibilities and I believe I match all without any doubt. Please feel free to contact me if you have any queries. Best Regards, Tanvir Rumman
₹1,111 INR in 100 days
5.0 (3 reviews)
3.5
3.5
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Hello Sir, I have experience 15 years of IT support experience in Windows servers and windows desktop support. I have strong troubleshooting skills in Windows client OS and network OS. I have worked as an IT support engineer with Team computers. I have experience in techsupport in tech forum of Uk. My technical skills suitable for your project and I can work with you for long term.
₹156 INR in 70 days
5.0 (1 review)
2.9
2.9
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Hi sir/Madam, I'm ready to work in the helpdesk, Good knowledge in the service desk will help to resolve the issue fast. let’s initiate chat to discuss more.
₹300 INR in 40 days
4.8 (2 reviews)
2.3
2.3
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I have 12 years experience in customer support area and IT support and interested in your project. I will expect a daily payout if selected thanks
₹100 INR in 40 days
5.0 (1 review)
0.0
0.0
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I have 3+ years of experience working as technical support executive for QuickHeal Antivirus and Hostgator hosting company. I am good at understanding problems related to computers and softwares. I am available full time. Kindly provide more details.
₹400 INR in 35 days
0.0 (0 reviews)
0.0
0.0
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Hello there, I have 6+ years of experience in Networking & Linux administration. Listed below are some of my skill in which I have good experience in Stacks : LEMP, LAMP, MEAN Cloud : AWS, Azure, Google Cloud. Email : Deliverability issues, Custom SMTP gateway, DNS (DKIM,DMARC,SPF), Blacklist removal, IP reputation, FBL setup. Panels : Cpanel, Webmin, VestaCP, Direct admin. Migration : V2P, P2P, P2V Other : Disaster Recovery, High Availability. VPN's : Site[to]Site, Road Warrior, Basic openvpn, Tinc and more. And to top that off, I have been managing a great number of servers in the public and private clouds. I can do this task exceeding your expectations. And also i do know you will probably get a bunch of bids. But I thrive by delivering the quality. I hope we work together. Thanks and have a great day. Regards, Sasi
₹300 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have worked in many local companies in India in data entry, copy/paste etc, So i assure, that i can complete the work within timelines and will provide the quality work.
₹278 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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i am Qualified Software and hardware Computer engineer with post graduation qualification(M.C.M.) i know all computer packages window desktop support system,office automation, designing packages and programming packages and 15 + year experience of all this types of work i can repair computer and laptop. i thing i am perfect fit for this job . so assure you I will fulfill your requirement thanking you.
₹250 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Good working condition
₹278 INR in 10 days
0.0 (0 reviews)
0.0
0.0
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I am from Madagascar, I have a good internet connexion and I can work with a flexible hour. I have a high skill in helpdesk task as I already worked for an ibternational NGO especially for UNICEF Relevant Skills and Experience Helpdesk Software installation Software configuration
₹222 INR in 50 days
0.0 (0 reviews)
0.0
0.0
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I have Experience of more than 2.5 years in customer support field I was working with many companies Linke Bewakoof as Customer support via emails and WhatsApp if you need to test me go ahead I am 100% ready
₹470 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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hello my self I am santhosh I seen your requirement I am very much interested I have 2 years of experience in technical support Engineer with good knowledge on handling real time issue I can do work low price because I am new to freelancer
₹278 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello Sir, Hope you are doing well! I have 9 years of experience in IT field. But I am new to freelance please give me an opportunity to prove my talent. I have worked in many automation projects.. I created many scripted to install windows application on remotes machines. For example: Find missing security update in an system and patch it. File download from website Application installation remotely Folder comparision. Regards, Midhun
₹222 INR in 20 days
0.0 (0 reviews)
0.0
0.0
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I'm working currently as a Technical Consultant in SCCM admin. My team is responsible for managing BAU operations. We also provide technical leadership for EUC emerging products.I have worked on different tools for desktop management, network monitoring, Imaging, MDM and have always been in customer-facing positions during my tenure at different organizations.I have been architecting, designing and deploying End User Computing products or solutions for some EMEA clients.
₹250 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I have great experience in this field of work and I have excellent proficiency in English language. As you need a person with computer excellence, communication skills and customer oriented personal.I think I am 100% fit for this job.
₹350 INR in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi There, I hope you're doing good. I'm looking for my first project on the freelancer platform. As I'm working as an IT Support Engineer for 3 years and 8 months now and I have worked with many MNCs. As apart of my work I have to chat and send e-mails to users that resulted in myself a good and accurate typing skill. Kindly give a chance to prove my skills Looking forward to hearing from you. Thank You.
₹100 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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A dynamic professional with 6.6 years of experience in LAN Troubleshooting Installation & Configuration Desktop, laptop, windows, printer, patch codes, presently working with HP, DELL and IBM servers with Domain controller, DNS, user creation, MS-outlook, and office 365 configuration. Great knowledge of configuration windows XP vista, win-7, win-8 on client’s system, Great knowledge of configuring windows server 2003, windows server 2008 on server system also good experience on Cisco Router as well as Cisco Switch and Arista Switch.
₹250 INR in 40 days
0.0 (0 reviews)
0.0
0.0
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I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise-level campus as a full-time senior network engineer, and in the afternoon as a part-time Cisco instructor, which make from me have both the knowledge and experience to help you, moreover, I have a master degree in communication and electronics engineering so if you need help then you may drop me a message, thanks
₹400 INR in 40 days
0.0 (0 reviews)
0.0
0.0

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Flag of INDIA
Lucknow, India
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Member since Feb 2, 2012

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