I'm an experienced Web Designer, Web developer , Web programmer, Technical support, and a Social Media Specialist.
I'm knowledgeable to cPanel, Linux, VPS and Plesk servers and its components and feautures.
I have 3 years of experience in Customer Service/Technical Support assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines under well known web hosting companies like (VERIO NTT AMERICA) and MELBOURNEIT (AUSTRALIA).
I interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. I gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving DNS, websites, emails, changes, updates, SSL, and more.
Data Entry
-Desktop Publishing
-Good Communication-Organization
-Web Design
-Web Development
-Troubleshooting Websites issues and Email issues and supporting customers via phones, chats, and emails.
-DNS expert.
-Wordpress Knowledgeable.
-Full support on all website and emails issues.
-Handling complicated emails, tickets,chats and phone calls.
• Wordpress Development - Build websites using Wordpress - Customize and/or edit through the premium theme
• Create website from scratch using HTML5, CSS3, JQuery, Twitter Bootstrap then convert it to Wordpress theme
• Designing, redesigning and implementing new customize theme and functionality
• Mobile friendly web