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German (Native or fluent + fluent English) customer representative inbound

€6-12 EUR / hour

Closed
Posted over 4 years ago

€6-12 EUR / hour

International 24/7 roadside assistance center (inbound) is looking for German speaking candidates who also speaks fluent English. Basically this work is perfect to combine with other work like writing, translation, graphic design, etc . You only have to be online during the hours and pick up the incoming phonecalls, ask the necessary information and put it in the system. Average duration of a phonecall is 4 min. Average calls per day : 185. Payment is per call : € 1,75. Average amount of calls per hour per agent : 4 Working hours are between 08:00-18:00 NL time from Monday till Friday. Job Duty: You will work for an International Truck brand (breakdown service / roadside assistance). * Only answer incoming calls. * During the call, get all necessary info from caller and put it correctly in the system. * You need to have a good and stable internet connection at home, due to phone/speaking quality whit work. * A good reliable laptop and very important, a quit working area. Qualifications: * Skill qualifications like verbal communication, Phone Skills, Listening, and Data Entry Skills * People skills, informing and customer focus, customer Service * Attention to Detail, Professionalism * Can work on own initiative. * Flexible, reliable and punctual. What we offer: * € 1,75 per call. * Pilot start in September (paid training included) * 3 - 6 months , after that it can be extended for long term if client approved the pilot. * You can have fixed working days and fixed working hours weekly. * Full Time possible
Project ID: 20426164

About the project

4 proposals
Remote project
Active 5 yrs ago

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4 freelancers are bidding on average €9 EUR/hour for this job
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Hello, I'd be interested in joining your customer service in September. I have previous experience in answering phone calls and replying to customer inquiries via e-mail through my work at a German language school. I understand that the remuneration is not an hourly but a per-call one and that I would be required to work according to business hours 08:00-18:00 NL time. Please reach out to me if you want to discuss further details. Regards, Tom E.
€7 EUR in 40 days
5.0 (3 reviews)
3.7
3.7
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Hi there, I am a German translation student going into my third semester of studying English and Dutch. I usually use Freelancer and other similar platforms to find translation jobs as this is what I want to do after finishing my Master in a few years. However, your well-written project description caught my eye and again sparked my interest in customer communication. This interest dates back to 2017 and 2018 when I worked at Wilderness International, a local non-profit organization from Dresden, Germany. A big part, if not the biggest, was accepting phone calls and answer emails, many of which were critical of our aims and views. I was also in contact with our partners and sponsors, helped set up and maintain our new website and organized events in the area. A small non-profit like Wilderness International is heavily dependant on good communication with customers, so the first rule was to stay calm and friendly at all times. This is valid for every business, but even more there. So after successfully completing that year, I can claim to be a very experienced customer service agent. As a hobby/side job I am also administrating a big gaming community called ECL where the same principles apply. I am currently in my semester break until late September, and I want to work during that time. I would be thrilled to hear back from you to discuss the possibilities of the job! Met vriendelijke groeten naar Nederland, Fabian Kubsch
€12 EUR in 20 days
5.0 (4 reviews)
3.0
3.0
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Hi, my name is Engin Kara. I am a freelance journalist from Germany looking for opportunities to make a side income besides writing articles. Your job offering is just perfect for my situation and I would like to be part of your team. I am very fluent in English and German and speak without any noticeable accent.
€8 EUR in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of NETHERLANDS
Capelle aan den IJssel, Netherlands
0.0
0
Member since Jun 21, 2016

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