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Call Center Reporting

$30-250 CAD

Closed
Posted almost 6 years ago

$30-250 CAD

Paid on delivery
Looking to hire someone that can build a report for: Call Volume Forecasting Average AHT, ACW, ABANDON%, Average Call's etc etc Shrinkage and Attrition Reporting Scheduling etc
Project ID: 17244916

About the project

13 proposals
Remote project
Active 6 yrs ago

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13 freelancers are bidding on average $168 CAD for this job
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Hello, I can help with you in your project Call Center Reporting. I have more than 5 years of experience in Call Center, Data Entry, Excel, Excel VBA, Mathematics. We have worked on several similar projects before! We have worked on 350+ Projects. Please check the profile reviews. I can deliver your job with in your deadline. Please ping me for more discussion. I can assure the 100% job satisfaction. Thanks,
$160 CAD in 2 days
5.0 (300 reviews)
7.7
7.7
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- Based on the call status if its a dropped call, call duratio, AHT, ACW or other parameters can be calulcated and based on which the shrinkage or Attrition formulas could be incorporated. - Have good Excel VBA programming skills and have done complex solutions using VBA. My Skills: - Have expertise in Excel automation, macros, formulas, calculations, summarising and Graphs. - Extensively the macros/VBA to automate: - Data validation in a particular, Data consolidation into sheets, comparing, plugging in default values for few cells - Data camparision using formulas, lookups and bringing up summaries., - Mathematical functions, scientific calculations, index, array, formula arrays which are advanced concepts - Have used them. - With summary data plotting graphs, bringing pivot tables
$140 CAD in 3 days
4.6 (47 reviews)
6.0
6.0
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I am an experienced Data Analyst with over 8 years in the field and advanced excel and Power BI. As i have worked for over 1 year in one of the largest telecommunications companies in Greece, i have extensive knowledge of these metrics. Just give me the opportunity to show you what i can do. Thanks!
$277 CAD in 3 days
4.9 (22 reviews)
4.9
4.9
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Hi, I worked for quite a few years in the call center industry and understand this domain well. What you are looking for is basically the entire MIS report, for your call center KPI's and performance. Ideally these can also be used to monitor your agent performance, and hence the ideal dashboard, should not only have overall performance, but also the ability of slicing and dicing your data by agent/by teams/by processes/by managers etc. I am assuming that you get your current data from multiple sources (e.g Avaya for your call metrics, blue pumpkin for forecasting and scheduling, and maybe some manual tracking for attendance). An Ideal dashboard should be able to collate all of this information, in a single sheet (click and paste all the base data files) and in the front end provide all the break up. You might also want to add these reports broken down by days/weeks/months/quarters etc. I have over 15 years of experience creating customized excel based solutions for companies like pratt and Whitney, Accenture, Sams Club, Walmart, Home Depot, Dupont, to name a few. If my understanding of your requirements are clear, then feel free to msg me. My Bid value is correlated to my expertise and value add that I bring along. Of-course you can try some of the $100 bidders and hopefully they will not waste your time, or you can message me for any queries/concerns. Regards Amin
$500 CAD in 5 days
4.9 (7 reviews)
4.5
4.5
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Hi, I have seen your proposal. I am an excel expert with very good knowledge of VBA. I can make your call centre reporting template. It will be VBA enabled. So it will work according to your conditions and purpose. Please come on chat for more details. Awaiting your response. Thank you.
$50 CAD in 2 days
4.3 (40 reviews)
4.5
4.5
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Hi, I have read your project description and I understood all your requirements regarding this task. I am well versed with all parameters of your project. I want to assure you of top quality delivery. Let me know if you need my services Best Regards
$50 CAD in 2 days
5.0 (3 reviews)
3.4
3.4
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Hello, I’m pleased to send you my proposal for your project. I have more than three years of experience as an auditor, maninly focused on producing reports, and developing KPI’s and dashboards from large amounts of data. As you can see in my profile, I have experience in a variety of tasks. Now I'm working on becoming a freelancer, looking forward to engaging in new projects. Please feel free to contact me anytime. Thank you, Regards,
$133 CAD in 2 days
5.0 (1 review)
3.0
3.0
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Hello, I am an experienced Workforce Management Professional and have almost 6 Years of experience into it. Excellent with Call Centre Reporting as I have been into this profile for a long time now. I assure you of an on time accurate delivery of projects assigned to me.
$111 CAD in 1 day
0.0 (0 reviews)
0.0
0.0
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Reports Developer ready to assist your firm with your reporting needs. MS-Access, Excel, Crystal Reports or SQL scripts and VBA. Can do about 2 reports at a time for about 2 weeks for both with testing time. All other reports are extra.
$277 CAD in 14 days
0.0 (0 reviews)
0.0
0.0
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I have been involved with Call Center staffing and Workforce management for the last 6+ years. I have had to create several reports like the one you are requesting. I enjoy everything about forecasting, scheduling and reporting call center metrics.
$194 CAD in 5 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of CANADA
Mississauga, Canada
5.0
2
Payment method verified
Member since Jun 27, 2018

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