Technical Support representative

$750-1500 USD

Closed

Posted

about 5 years ago

$750-1500 USD

Paid on delivery

Job Responsibilities · Answer and respond to phone, email and chat inquiries from our customers. · Assist with software installations. · Document issues, file and follow up on customer problem tickets. · Work with the Engineering team to resolve customer problems. · Learn our software product inside and out. · Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce. Job Requirements · 3 years of experience in a technical support role. · 4 year college degree preferred. · Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program. · Experience with database concepts, web-based technologies, and operating systems. · Excellent trouble-shooting and analytical skills, desire to solve problems and make things work. · Good judgment, capacity to independently evaluate situations and identify the optimum course of action. · Excellent written and verbal English communication skills. · Ability to interact politely with the occasional difficult customer. · Ability to manage multiple tasks and set appropriate priorities. · Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.

Editing

English (US) Translator

English Grammar

Proofreading

Virtual Assistant

Project ID: 18734730

About the project

19 proposals

Remote project

Active 5 yrs ago

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19 freelancers are bidding on average $1,082 USD for this job

@sarbjeet911

Hello Sir/Madam, Ready to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Information Technology. I love to build long term relationship. I have experience in Customer Support, Back end Support , Technical Support, Website design and development, Wordpress Expert and troubleshoot. Message me to discuss more about your project Thank you Maninder Singh

$750 USD in 20 days

5.0

(4 reviews)

5.3

@swift555

Hey, I have PhD degree in marketing, and have around 5 years post qualification experience in writing. If you looking for technical writing, I'm the best solution here. Ping me to discuss...

$750 USD in 3 days

4.8

(13 reviews)

4.9

@vw6894728vw

Hi, I have 7+ years of experience as application support analyst. I have worked full time in IT industry for 6.5 years. After a break of few years I started working as freelancer. Right now I am looking for remote work options with flexible hours. My areas of interests are customer service/web research/writing articles,blogs/manual testing/data entry. Here is a brief summary of my work experience. • Majority of experience lies in technical support, phone/email/chat support, SQL queries, troubleshooting and debugging. • Handled customer support for US, UK, APJ and Australia. • Experience in manual testing of website and apps. • Exposure to ITIL framework and best practices. • Worked as a single point of contact handling busy helpdesk with minimal supervision. • Worked as Operation Manager for a real estate portal, online shopping platforms. • Got exposure in social media promotion, social media marketing, web research, lead generation and data entry. • Also worked on few sales activities like promoting new features/modules/apps to customers. • Wide technical exposure ranging from industry standard tools (Clarify, Support Zone), languages (PL/SQL, Java, HTML, ASP), Databases (Oracle and SQL), Crystal Report, Great Plains, Weblogic to proprietary applications and languages.

$1,222 USD in 10 days

5.0

(1 review)

2.2

@ayesha0124

Hi there, I have checked the details. I have rich experience with Editing, English (US), English Grammar, Proofreading, Virtual Assistant. Please initiate the chat so we can discuss this job in detail.

$1,250 USD in 11 days

0.0

(0 reviews)

0.0

@asifjans

Hi I am Microsoft certified professional have more than 5 years of web development experience. I am to freelancer after a long time, will give your best price and good quality work. for demo and past work i can share details with you. waiting for your positive response. Thanks,

$1,611 USD in 30 days

5.0

(1 review)

0.0

@naishodayo

hello,dear. I have read all your requirements for 'Technical Support representative' and I fully understood it. I am confident and I am sure that I am able to finish this project. Please come in contact with me, so that we can discuss any details via chat:) Skills: Editing, English (US), English Grammar, Proofreading, Virtual Assistant

$1,250 USD in 7 days

0.0

(0 reviews)

0.0

@sajeeshchatl

Hello, I have read your project reauirement. I have worked as production support in a company. I also have 5 years of experience in programming with database and other operations.

$1,055 USD in 10 days

0.0

(0 reviews)

0.0

@Myriam26

Hi, I hope you are doing great! I have been working for 1 year and half as a customer service virtual assistant and then passed manager for 3 online shops in English, French and Spanish. My mission ended and I am currently looking for a similar position; it seems to be what you offer. Originally French and Algerian, I currently live in Pucón, Chile, and I speak fluently English, French, Spanish and Arabic. I studied Translating and Interpreting in English/ French/ Spanish (bachelor's) and then Management and Development of Tourism Businesses (master's degree) and I worked for 5 years as a manager in tourism. As I started to travel, I prefer to work remotely and to deal with customer service. I am serious, proactive, and keen on doing great job as I am passioned by my work. I am fully available from now and I remain available for any question you may have. Looking forward to hearing from you, Greetings from Pucón, Myriam Gharet

$1,333 USD in 30 days

0.0

(0 reviews)

0.0

@Ganeshj1970

I have 5 years of hardware and software troubleshooting experience. I have good communication skill. I can work in your time zone.

$1,250 USD in 20 days

0.0

(0 reviews)

0.0

@omprakash050181

Hi thank you for Connecting us, I am Interested of your work, I have Typing speed 50 W.P., I have been working 5 years in administrative and clerical industry. Have been experience for data entry, proofreading, typist, collective information, writing report and translator. Besides that, i am part time online marketer and good at social media networking (FB, Instagram, twitter, blog, Youtube) Have good knowledge in football and futsal and few sports that could help for information collective. Enthusiasm, Responsible, Honest is my motto. I speak English and Hindi. SAP, Microsoft Office(Excel, Power point, Words), UDC Please grace me to work, it will be your great mercy. thanking You

$1,250 USD in 20 days

0.0

(0 reviews)

0.0

@preesuyal

Hello, I have gone through your project requirements and understand the work to be done on the project. I have years of experience in providing customer services to International/Domestic clients. I had been a customer support for a Website Hosting Company/Datacenter that provides hosting products. I am experienced in Client assistance, Email handling, Phone support, Chat support, Sales lead generation and other admin tasks. I may not have any review or stars to show you or to gain your trust as I'm new on freelancer, however, I have surely expertised in this field and my primary focus is to generate direct profit to my client's business. Kindly have enough faith & trust in me to assign me your project as i am more desperate to get your job deliver on time and with accuracy. Thanks and have a nice day!!

$833 USD in 20 days

0.0

(0 reviews)

0.0

@ninadpathak

Hi, Your project seems to be an interesting one, and one that I can fulfill too. Technical support involves a lot of variables, including soft skills, and patience. I've worked in support roles of various kinds for 4+ years and learned the fundamental skills. Also, working in a variety of support roles has helped me figure out how to learn products fast. If you'd like to hire me, please feel free to send me a message with the product documentation, and I'd be happy to go through it, learn it and start your work ASAP. Thank you, Ninad

$900 USD in 10 days

0.0

(0 reviews)

0.0

@eeperez

Hello I would love to be part of your team, I meet the technical requirements that you require, however sincere my communication in English is quite basic, but in continuous learning, if you give me the opportunity I will make a greater effort to learn by giving leaps and bounds with greater motivation

$1,250 USD in 10 days

0.0

(0 reviews)

0.0

@fvopias

I am a multilingual international expert with 20 years of professional experience in finance, fundraising, investments, analytics, project management, business planning and development, startups, intellectual property, and consultancy in all of these services. • Finance: Financial Analysis, Financial Modeling, Feasibility Study, Financial Consultancy, Credit Documentation, Loans, etc. • Investments: Pitch / Investor Presentations, Business Plan Writing, Fund Raising, Grant Writing, Investor Search, etc. • Intellectual Property: IP Consultancy, Copyright Registration, Trademark Registration, Trademark Similarity Search, etc. • MS Excel: advanced, 22 years of professional experience, constantly improving (MS Word - extremely advanced) • Linguistic: English-Russian / Russian-English Translations, Russian Proofreading • Contract Writing: License Agreements, Sale Contracts, Import/Export Contracts, Franchise Agreements, NDA, etc. • Other: Franchising, Company Services, Marketing

$750 USD in 20 days

0.0

(0 reviews)

0.0

@mahesh009

Good knowledge and experience in Technical support. Excellent troubleshooting skills. I am interested to work on the project and can dedicatedly work to resolve the technical issue. Also ready to negotiate cost. Looking for your reply. Thanks

$750 USD in 5 days

0.0

(0 reviews)

0.0

@ingenierowendell

I can help you with this project, i´m responsible, and good level english, experience translating articles and books. Also i'm electronic engineer, i´ve work as Electronic Technician, CSR for an insurance company remotely. Contact me!

$1,250 USD in 20 days

0.0

(0 reviews)

0.0

@Sou2016

Hello, I'm Sourav Paul from India. I'm a Microsoft Certified Professional System Engineer. I would like to join your project. If you have interested on me then kindly contact with me. Thanks & Regards, Sourav Paul.

$777 USD in 20 days

0.0

(0 reviews)

0.0

@pvelasquez2000

I have 20 plus years working in complex environments with proven ability to understand and apply fixes to technical issues. I can provide my resume if requested.

$1,333 USD in 5 days