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Help with customer support

$2-8 USD / hour

Closed
Posted over 6 years ago

$2-8 USD / hour

EMAIL/CHAT SUPPORT MANAGER for Italian Account - create/provide and manage a team of 3-4 individuals who can communicate in any of the - team will respond to 10,000 messages per week
; working on a 24/7 basis - communicate in spoken and written English effectively, but also fluent in the languages used by the operators
Project ID: 14559055

About the project

35 proposals
Remote project
Active 7 yrs ago

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35 freelancers are bidding on average $6 USD/hour for this job
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Ciao, I am native Italian and fluent in English too. I can work for your Italian Account because I am a reliable, effective and prompt person. If you have any question do not hesitate to contact me. Regards, Giuseppe.
$11 USD in 20 days
4.9 (47 reviews)
4.8
4.8
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Hello, my name is Antonio and i'm native italian and e-commerce specialist. Check my reviews to learn more about me, thank you so much in advance.
$5 USD in 40 days
4.9 (11 reviews)
3.8
3.8
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Dear Sir, I have 7+ year's experience in Project Management, Customer Support(email/Chat Support) and Website Management. I have an excellent command over English to understand and make customer understand. Let's connect and discuss details over chat. Thanks
$7 USD in 40 days
5.0 (2 reviews)
3.3
3.3
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• 7 years of experience in customer support/production support. • Experienced in writing SQL queries. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Worked on manual testing of new versions of software on websites, mobile app creating test cases. • Possess good leadership skills. • Worked as Operation Lead and Team Lead in previous projects. • Involved in sales activities like explaining new features/modules and promotional offers to clients. • Worked as a promoter on social media for new features which includes answering queries/communicating with various groups, users etc. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients. • Provided good quality data entry support in previous projects.
$5 USD in 40 days
5.0 (1 review)
2.4
2.4
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Hi I can get the job done . I will be the right person for the Virtual Assistant post. My Skills are as follows: - PERFECT English, written and spoken with an emphasis on clear and understandable voice. - Vast experience in talking to people over the phone and online. - Articulate and confidant . - Experience with cold calling as well as inbound leads. - Patience and ability to be emphatic to tech challenged customers. * Listing products on E-Bay / Amazon / Shopify * EBay Listing , Store Creation , SEO , Store Management , File Exchange, Bulk Listing * Ability to manage social media platforms with content submissions and editing * Running AD campaign in social media platforms * Experience with all Adobe software. * Excellent writing skills with SEO content. 5 years experience in doing projects in MS-Word , Powerpoint and Excel . Excellent communication skill. I have a 1 MBPS internet connection and quiet place also . Can work any time 24*7 for 40-50 hours a week . Eye for detail and Excellent presentation skill. I love to be versatile,undertake challenging jobs and work closely with clients :) Feel Free to contact me in chat. If you wants samples first do let me know. Thanks Abhisek
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi there, I have one year experience of project management and managing teams remotely please let me know if i can help thanks
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$4 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$4 USD in 50 days
0.0 (0 reviews)
0.0
0.0
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I have experienced back office work that include email/chat support regarding billing , tracking order, claim and credits, mostly customer support.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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dear sir. I have got the necessary qualifications and experience of article writing. I am a bachelor of commerce with 4 years of experience and I will use my qualifications to offer you a better experience. thanks.
$3 USD in 100 days
0.0 (0 reviews)
0.0
0.0
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Hello, My name is Michael Butar butar, I am from Indonesia. I found your job post and I’m very interested in your vacancy. As a skilled Web / Database / Mobile Apps Programmer professional with experience developing web, I think you’ll find I have the skills you’re looking for. I have 11 years experience in IT Software Development and have built database desktop software, website and web application . I know PHP, C#, VB.NET, Classic ASP, HTML5, Javascript, JQuery, Node.JS, AngularJS Programming Language and I know MySQL/MariaDB and Microsoft SQL Server. I know MVC framework for ASP.NET MVC, Code igniter and Kohana I develop mobile apps using Ionic Framework and Apache Cordova. Please take a look at my portfolio in my profile and my site : web-software-developer[dot]com to get an idea of the kind of software I have developed. You could take a look at my sample code : github[dot]com/indigomike7. I am a hardworker, Fast Learner and could adapt to new technologies very well. I have stable internet at home and I am looking for a long time working for you and I think I can handle your projects alone or in your team. I could provide a team too If you wish a team for your project development. Thank you for your time, I am looking forward to hear again from you Regards Michael B
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am very passionate when it comes to arling new things. I have worked in thw BPO industry for more than 2 years. I am looking forward to offer my service to the fullest of my potential. I hope to work with you.
$3 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi, I'm perfect for this proyect because I am a professional translator with high experience in the area of ​​customer service as an advisor, translator of different publications. Experience in teaching, translation and development of special projects, didactic material. I have a lot experience working the the email and chat world as a customer service representative as well. I'm also a professional with ability to approach with people from different countries with their native language. And develop easy with large groups. I am a responsible, dynamic person with aspirations, desires for improvement and goals based on the achievement of objectives. Thanks in advance. I look forward to be part of your team. Sincerely, Mateo Stevan Morales Barrera
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$5 USD in 7 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$5 USD in 25 days
0.0 (0 reviews)
0.0
0.0
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I believe that my more than 7 years of experience in the outsourcing industry as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Good day! I am Junessa Meiji Paña, a customer service specialist in the corporate world for almost 8 years serving both UK and Australian clients. And a home based specialist particularly in email support for almost a year now. Upon reading your qualifications, I strongly believe that I am the best fit for the job. With my knowledge and expertise in servicing the customers, also social media marketing, I know that we can achieve your business goals. Majority of my home based experience now is focused on email support. I resolve product or service problems; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution. Also, I build sustainable relationships and trust with customer accounts through open and interactive communication. Others are order management and Facebook page management. I am an out of the box thinker and easy to train, just give me the instructions and will work on it as you expected. I am available anytime now, just send me an email and we'll talk about how we can work together. By the way, attached herewith is my resume for your reference. Hope to be working with you the soonest. Thanks, Meiji Skype ID: Meiji Paña
$4 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Pros: - I have previous experience of 2 yrs+ in Chat/Email and voice support - Have got the prerequisites of Freelancer English language - basic & advance certifications cleared Con: - However I'm not conversant with Italian
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Philippines
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Member since Jul 5, 2017

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